As the Vice President of Mortgage Operations, you will play a crucial role in overseeing and optimizing all aspects of our mortgage operations department. This position requires a strategic leader with a deep understanding of mortgage lending processes, compliance requirements, and operational efficiencies. The successful candidate will be responsible for driving initiatives to enhance productivity, mitigate risk, and improve the overall customer experience.

• Strategic Leadership: Provide visionary leadership and strategic direction for the mortgage operations department, aligning with the company's overall objectives and growth initiatives.
• Operational Excellence: Develop and implement best practices, policies, and procedures to streamline mortgage operations, ensuring efficiency, accuracy, and compliance with regulatory requirements.
• Team Management: Lead, mentor, and inspire a high-performing team of mortgage operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Process Improvement: Identify opportunities for process optimization and automation within the mortgage operations lifecycle, driving initiatives to enhance operational efficiency and reduce cycle times.
• Risk Management: Develop and maintain robust risk management frameworks to identify, assess, and mitigate operational risks associated with mortgage origination, underwriting, closing, and servicing activities.
• Compliance Oversight: Ensure adherence to all applicable regulatory requirements, including but not limited to, RESPA, TILA, TRID, HMDA, and fair lending laws, by implementing effective compliance monitoring and reporting mechanisms.
• Vendor Management: Establish and maintain relationships with third-party service providers, vendors, and partners, ensuring compliance with contractual obligations and service level agreements.
• Performance Analytics: Implement key performance indicators (KPIs), metrics, and reporting mechanisms to monitor operational performance, identify trends, and drive data-driven decision-making.

Education and/or Work Experience Requirements:

• Minimum of 5-6 years of progressive leadership experience in mortgage operations within the financial services industry.
• Strong Understanding of mortgage lending regulations, compliance requirements, and industry best practices.
• Proven track record of successfully managing and leading teams in a fast-paced, deadline-driven environment.
• Excellent analytical, problem solving, and decision-making skills, with keen attention to detail.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Proficiency in Encompass and servicing software systems, as well as Microsoft Office Suite and other relevant tools.
• Ability to thrive in a dynamic and evolving organization, adapting quickly to change business needs and market conditions.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to occasionally lift and carry up to 15 lbs.
• Must be able to talk, listen and speak clearly on telephone.
• Must be able to sit for prolonged periods at a desk, while working on a computer.