JOB DESCRIPTION

JOB TITLE: SENIOR LOAN OPERATIONS SPECIALIST

DEPARTMENT: CREDIT

REPORTS TO: LOAN OPERATIONS OFFICER

FLSA STATUS: NON-EXEMPT

TYPE OF POSITION: FULL TIME – HYBRID OR REMOTE

JOB SUMMARY

The Senior Loan Operations Specialist serves as a senior-level lending operations resource responsible for supporting commercial, consumer, agricultural, and residential lending activities. This position performs advanced loan processing, documentation preparation, collateral management, quality control, and regulatory compliance activities.

The Senior Loan Operations Specialist serves as a subject matter expert within the lending operations space and works closely with Loan Officers, Credit Administration, Loan Operations, Compliance, and Senior Management to ensure lending transactions are processed accurately, timely, and in accordance with bank policy and regulatory requirements.

In addition to performing complex loan documentation and processing functions, this position assists the Loan Operations Officer with workflow coordination, employee training, process improvement initiatives, procedure development, system implementations, audit preparation, and special projects. The individual is expected to provide leadership and operational support across the loan operations department and serve as a backup resource for critical loan operations functions.

DUTIES AND RESPONSIBILITIES (Other duties may be assigned.)

Advanced Loan Documentation and Processing

• Prepare complex commercial, consumer, agricultural, and real estate loan documents supporting loan requests approved by loan committee and the board as needed.

• Verify loan terms against approved loan presentations and ensure all covenants, conditions precedent, collateral requirements, and loan structure requirements are accurately documented.

• Review loan files for completeness and accuracy prior to closing.

• Identify documentation deficiencies and resolve issues with lenders, attorneys, title companies, and third-party vendors.

• Coordinate on complex loan modifications, renewals, extensions, assumptions, and participation loans.

• Review executed loan documents to ensure proper completion and enforceability.

• Maintain a strong understanding of commercial, agricultural, residential, and consumer lending products.

Loan Operations Support

• Assist with loan onboarding, maintenance, and coordinate servicing functions to loan accounting.

• Support collateral tracking and perfection activities, including vehicle titles, equipment liens, real estate collateral, and UCC filings.

• Review loan maintenance requests for accuracy and policy compliance.

• Assist in preparing collateral release documentation and paid loan file reviews.

• Support loan imaging, document retention, and electronic file management processes.

Regulatory Compliance and Quality Control

• Ensure adherence to the Bank’s Loan Policy and all applicable federal and state regulations.

• Maintain advanced knowledge of Truth in Lending, RESPA, TRID, HMDA, Flood regulations, Fair Lending, ECOA, Fair Housing, Fair Credit Reporting Act, and other applicable lending regulations.

• Assist with documentation requests and questions deriving from internal audits, regulatory examinations, and external loan reviews, as needed.

• Monitor loan documentation standards and recommend corrective actions when necessary.

Entity and Collateral Expertise

• Maintain advanced knowledge of business entities including LLCs, corporations, partnerships, non-profits, trusts, and governmental entities.

• Review organizational documents to determine legal authority and signing capacity.

• Review title commitments, title policies, lien searches, and collateral perfection requirements, including mortgage filing sequence and UCC filing.

• Assist with vendor management activities.

• Analyze lien priority issues and assist in resolving collateral documentation concerns and/or questions.

Leadership and Department Support

• Serve as a lending operations subject matter expert and resource for department staff.

• Assist with onboarding, training, and cross-training of loan operations personnel.

• Provide guidance and support to the loan operations team members.

• Assist with workload balancing and coverage during staff absences or periods of increased volume.

• Participate in developing and updating department procedures and job aids.

• Recommend process improvements that enhance efficiency, accuracy, customer service, and risk management.

• Before execution, review loan documentation received from attorneys or processed by loan operations personnel to ensure accuracy and verify all prior to close items have been met.

Project and Strategic Support

• Participate in core system upgrades, lending system implementations, conversions, testing, and process enhancements.

• Assist management with special projects, process reviews, remediation activities, and strategic initiatives.

• Maintain departmental reports and assist in identifying trends, operational risks, or opportunities for improvement.

• Keep current on industry best practices and regulatory changes impacting loan operations.

Customer and Internal Service

• Handle inquiries from customers and internal team members with professionalism and responsiveness.

• Support loan officers throughout the loan origination and servicing process.

• Compose letters, reports, procedures, and internal correspondence as requested.

• Exercise sound judgment when handling confidential customer and bank information.

• Recognize suspicious activity and escalate concerns appropriately.

Other Duties

• Assist with departmental reporting and administrative functions.

• Perform other duties and special projects as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must possess advanced knowledge of lending operations, loan documentation, collateral perfection, and regulatory compliance requirements. The individual must demonstrate strong analytical skills, independent judgment, leadership capabilities, and a commitment to operational excellence. The successful candidate must be capable of managing multiple priorities while maintaining exceptional accuracy and service levels. The individual must also be consistent and detailed in all quality control functions in order to ensure internal adherence to TrustBank policies, as well as compliance with applicable State and Federal laws and regulations.

TECHNICAL SKILLS

• Proficiency in Microsoft 365 applications including Outlook, Word, Excel, Teams, PowerPoint, and other business productivity tools.

• Ability to utilize loan origination (prefer experience with LaserPro), imaging, document preparation, workflow management, and core processing systems.

• Experience with reporting tools, document management systems, and electronic loan file systems is preferred.

• Strong understanding of electronic records management, digital collaboration platforms, and technology-enabled workflow processes.

• Ability to effectively utilize artificial intelligence (AI) and automation tools approved by the Bank to improve efficiency, enhance accuracy, support research, assist with document review, and streamline administrative tasks while maintaining appropriate confidentiality, security, and legal & regulatory compliance standards, including Microsoft CoPilot and any other emerging tools.

• Ability to evaluate information generated by AI tools using professional judgment and appropriate verification procedures to ensure accuracy, compliance, and adherence to Bank policies & laws.

WORKING CONDITIONS

The position is typically scheduled Monday through Friday and is expected to work forty hours per week. Schedule may vary depending on assigned location. Additional hours may occasionally be required based on workload demands, system conversions, audits, examinations, or special projects.

This position may be based at a TrustBank office location and may be eligible for hybrid or remote work arrangements subject to business needs and management approval.

Periodic travel may be required for meetings, training, or operational support activities.

TRUSTBANK CORE VALUES

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

COMPENSATION AND BENEFITS

The estimated annual salary for this position is $58,000 - $80,000. The position is also eligible for an annual discretionary bonus. The salary range reflects potential hiring markets for this position across multiple geographic locations. Individual compensation offers are based on factors such as experience, qualifications, demonstrated skills, internal equity, and the competitive labor market for the candidate's work location. Not all candidates will qualify for compensation at or near the top of the range. Typically, offers are expected to fall within the portion of the range that aligns with the candidate's market, experience, and overall qualifications. In addition to base compensation, the Bank offers a competitive benefits package.

https://trustbank.net/company/career-opportunities

DISCLOSURES

Trust Bank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated July 22. 2026

EDUCATION and/or EXPERIENCE

Bachelor’s degree in business, Finance, Accounting, Economics, or a related field is preferred. A minimum of five (5) years of progressively responsible experience in lending operations, loan processing, loan documentation preparation, loan servicing, credit administration, compliance, or a related banking function is required . Equivalent combinations of education, training, and experience may be considered.

REQUIRED SKILLS AND ABILITIES

• Advanced understanding of commercial, agricultural, real estate, and consumer lending.

• Strong understanding of loan documentation and collateral requirements.

• Superior ability to interpret legal documents, contracts, regulations, and policies.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent organizational and time-management abilities.

• Ability to work independently with minimal supervision.

• Ability to identify process improvements and operational efficiencies.

• Strong written and verbal communication skills.

• Ability to train, mentor, and support team members.

• High attention to detail and accuracy.

• Strong customer service orientation.