The Credit/Collections Analyst is responsible for managing all credit and collection activities for assigned customers or locations. This role ensures timely payments, assesses credit risk, and supports internal and external stakeholders through effective communication and analysis.

Job Responsibilities

• Contact, collect, and document all past-due accounts on a weekly basis; establish payment arrangements when necessary.
• Process credit applications by obtaining and analyzing public and non-public financial information to assess credit risk for new and existing customers.
• Assist customers with account reconciliations as needed.
• Build and maintain positive working relationships with customers, internal departments, and sales teams.
• Update and maintain credit files for active customer accounts.
• Analyze credit information and adjust credit limits in accordance with organizational policies.
• Prepare for regular credit meetings with updated collection notes and account statuses.
• Maintain Days Sales Outstanding (DSO) in alignment with established goals.
• Coordinate invoicing details and payment method arrangements with customers.
• Administer dormant or inactive account policies for assigned customers.
• Approve and prepare lien waivers and coordinate end-of-contract requirements.
• Work non-traditional or flexible schedules as needed; occasional travel may be required.
• Perform other related duties as assigned.

• 3–5 years of experience in credit, collections, finance, accounting, or a related field.
• Bachelor’s degree in accounting, finance, or a related field preferred.
• Proficiency with Microsoft Office and ability to learn new technologies quickly.
• Positive attitude with the ability to build and maintain professional, long-term relationships with coworkers, customers, vendors, and other business partners.
• Strong customer-service mindset with a dedication to long-term customer satisfaction.
• Excellent verbal and written communication skills.
• Ability to work effectively across all levels of management.
• Detail-oriented with strong organizational skills, including the ability to manage multiple tasks and meet competing deadlines.
• Innovative problem-solver with a results-driven approach.
• Ability to thrive in a fast-paced and continually changing environment.