Are you passionate about supporting young people and looking to make a meaningful impact in a vibrant and collaborative environment? Canada's National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Evening Residence Counsellor – Front Desk. This is an exciting opportunity to join a dedicated team that helps create a safe, supportive, and welcoming residential community for our boarding students while contributing to the transformative power of dance.

About Us:
Canada's National Ballet School (NBS) is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives. NBS has 300+ employees supporting programs ranging from professional ballet training and community engagement to groundbreaking health initiatives. NBS fosters a collaborative, creative environment rooted in inclusion and continuous growth.

The Role:
Reporting to the Head of Residence, the Evening Residence Counsellor – Front Desk plays an essential role in supporting the safety, wellbeing, and personal development of boarding students while ensuring the efficient day-to-day operation of the Residence front desk. Working closely with Residence leadership and fellow counsellors, you will create a welcoming and inclusive environment for students, families, staff, and visitors while providing compassionate support and coordinating daily Residence operations. This role is ideal for someone who is compassionate, organized, and enjoys balancing meaningful student support with administrative responsibilities. Every day offers opportunities to build relationships, solve problems, and contribute to a positive residential community.

Shift: Monday–Friday, 4:00 p.m. – 11:00 p.m.

Why You'll Love This Role:

• You make a meaningful difference in the lives of young people every day

• You become part of a collaborative, caring, and supportive Residence team

• You build relationships with students while serving as a welcoming first point of contact for families, staff, and visitors

• Every day combines student support, problem-solving, and administrative coordination in a dynamic environment

What You'll Do:

• Support Student Wellbeing: Foster a compassionate, respectful, and safe environment by providing guidance, emotional support, and appropriate professional boundaries.

• Ensure Student Safety: Supervise students throughout Residence and during activities while promoting their wellbeing and adherence to Residence expectations.

• Support Daily Living: Chaperone students to classes, meals, appointments, activities, and events as required.

• Administer Student Care: Dispense medications in accordance with NBS policies and maintain accurate documentation and student records.

• Coordinate Front Desk Operations: Welcome students, families, staff, and visitors, respond to inquiries, manage incoming calls, emails, deliveries, and general correspondence, and maintain a professional reception area.

• Coordinate Student Information: Maintain attendance records, communicate student absences and appointments, and liaise with parents, faculty, and other departments to support student needs.

• Support Residence Administration: Assist with student account funds, scheduling, appointments, and other administrative responsibilities that support Residence operations.

• Respond to Emergencies: Respond promptly and professionally to emergencies, illnesses, accidents, or behavioural concerns while completing required documentation.

• Collaborate with the Residence Team: Work closely with Residence leadership and colleagues to support students and contribute to a positive, inclusive community.

• Maintain Professional Standards: Exercise sound judgement, discretion, diplomacy, and confidentiality in all interactions.

What You Bring:

First and foremost, we value compassion, professionalism, and a genuine passion for supporting youth. We encourage you to apply even if you don't meet every qualification listed.

• Diploma or degree in Child and Youth Care, Social Work, Child Studies, Psychology, Sociology, or a related field

• Two or more years of experience working with children and youth in a residential, educational, or recreational setting

• Administrative or reception experience is considered an asset

• Strong interpersonal, communication, and relationship-building skills

• Excellent organizational skills and attention to detail

• Ability to prioritize multiple responsibilities in a fast-paced environment

• Sound judgement, problem-solving, and conflict resolution skills

• High level of professionalism, discretion, and confidentiality

• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace

• Ability to accompany students using public transportation when required

Salary: 32,000 annually

Total Rewards:

• Health & Wellness Benefits: Dental, Health, Paramedical, Short & Long Term Disability, Life Insurance, Employee Assistance Program

• Employer-matched Defined Contribution Pension Plan

• Paid vacation time in accordance with the School calendar

• Commitment to work-life balance

• Professional development opportunities

• Discounted rates for NBS Adult Ballet Classes

• Employee discount at The Shoe Room, our dance retail store

• Subsidized lunch, beverages, and snacks at our onsite café

• Collaborative and inclusive work environment with opportunities to participate in employee engagement initiatives

Our Commitment to Equity & Accessibility:

NBS is committed to addressing systemic inequities in every facet of our organization, including programs, policies, and practices. It is NBS' top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto. We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.

If you require accommodation at any stage of the recruitment process, please inform us.

Successful candidates must supply Canada's National Ballet School with a Vulnerable Sector Check in accordance with the School's Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS.

Please note: This role is for an existing vacancy.