General Description

Harmony Bay clinical therapists provide therapy services to individuals, couples and families.

Tasks & Responsibilities

• A. Essential Duties
  • Providing individual, couples and family therapy via HIPAA compliant telehealth platform
  • Development of individualized Treatment Plans in collaboration with the client.
  • Timely completion of all clinical documentation.
  • Suicide Intervention and Crisis Planning
  • Maintain compliant electronic medical records according to licensing regulations and company standards.
• B. Additional Duties
  • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
  • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
• C. Interpersonal Relations
  • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
  • Take Accountability: Take constructive feedback and prevent discourse among our peers.
  • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
  • Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self Development
• Teamwork

Clinical Competencies:

• Clinical Charting
• Crisis Management and Suicide Intervention
• Training in an Evidence-Based Practice
• Familiarity with telehealth services and virtual, HIAA-compliant meeting platforms

Key Performance Indicators

• Clinical Therapists’ performance will be evaluated on several competencies including but not limited to:
• Completion of assessment tools within appropriate timeframe.
• 80% of scheduled appointments completed.
• Average rating of 4.3 of 5 or higher on client satisfaction surveys.
• Documentation completed within 48 hours of event occurrence.
• Chart audit scores at or above 3.5% of 5% each quarter.
• Appropriate documentation of and adherence to processes related to higher level of care recommendations and high-risk reporting.

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with other is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 30 days’ resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

• Education:
  • Master's Degree Social Work, Counseling or related field.
• Experience:
  • 2+ years of experience providing clinical services in the field of mental health; experience and training in at least 1 evidenced-based practice. (EMDR, DBT, CT, etc)
  • Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.