Options Counselor
Southwest Idaho Area Agency on Aging
1505 S Eagle Rd, Ste 120
Meridian, ID 83642

Job Type Full-Time

Reports To Access Program Supervisor

FLSA Classification Non-Exempt

Hourly Wage $18.64 - $19.64

• Public Service Loan Forgiveness Qualified Employer

Job Description: *We welcome applicants who are new to the field or building foundational experience* Overview: To provide information, referrals, or assessment of consumer needs that link people with programs or services in an effort to maximize personal independence. Options Counselors are responsible for providing accurate information regarding programs that service the elderly, caregivers, and vulnerable adults in the Southwest Idaho area. These programs include, but are not limited to, support services, community-based in-home services and access services. Duties: 1. Ability to quickly learn about Area Agency on Aging programs, eligibility, and service authorization.
2. Conducts intake for Adult Protective Services reports over the phone or through the Idaho Commission on Aging Online Portal. Provide follow-up as necessary or directed.
3. Performs intake, assessment and authorization for Home Delivered Meals, Homemaker, and Respite Services using approved agency database.
4. Performs monthly follow up of Respite caseload and quarterly follow up of Homemaker caseload.
5. Provides assistance and referrals over the phone, in the office, or in the community setting. Participation in outreach events as assigned.
6. Ensure incoming calls are prioritized and answered in a timely and accurate fashion.
7. Input accurate documentation that is concise, thorough and with minimal grammatical errors.
8. Coordinate and monitor formal and informal service delivery including management of service waitlists.
9. Schedules and conduct follow-ups to ensure authorized services are received, unmet needs are met and/or determine continued eligibility and/or terminate services.
10. Performs other related duties as may be assigned. Experience: Skilled in common Microsoft Office programs and data entry. Prior call center or remote customer service experience is a big plus. Education: High school diploma required, AA/BA/BS ideal Benefits:

• 457(b) Deferred Compensation Plan Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• STD/LTD Insurance
• Employee assistance program
• Paid time off
• Parental leave
• Public Service Loan Forgiveness Qualified Employer

Equal Employment Opportunity: The Southwest Idaho Area Agency on Aging complies with all Federal and State laws pertaining to Equal Employment Opportunity (EEO). The Area 3 Senior Services Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or status as a qualified individual with disability. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees who are assigned this position. The above statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Nothing above alters the at-will employment at SWIA3.