Required:

• Bachelor's degree in Social Work, Psychology, Human Services, Psychiatric Nursing, Pastoral Care, Behavioral Health, or another related human services or behavioral health field.
• Equivalent combination of education and training may be considered when permitted by applicable state regulations.

Preferred:

• Master's degree in Social Work (MSW), Counseling, Psychology, Divinity, Pastoral Care, or related behavioral health discipline.
• Specialized education in grief support, hospice care, palliative care, trauma-informed care, or bereavement services.
• Formal coursework or certification in thanatology, trauma-informed care, or clinical supervision

Knowledge / Skills

Required:

• Knowledge of grief theory and bereavement practices.
• Knowledge of hospice philosophy and end-of-life care.
• Strong grief support, active listening, and interpersonal communication skills.
• Crisis intervention and emotional support techniques.
• Excellent written and verbal communication.
• Ability to establish therapeutic relationships with patients and families.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities while maintaining confidentiality.
• Knowledge of HIPAA privacy standards.
• Computer proficiency including Microsoft Office and Electronic Medical Record (EMR) documentation.
• Valid Arkansas Driver's License.
• Current automobile insurance.
• Reliable transportation or access to dependable public transportation.

Preferred:

• Knowledge of CMS Hospice Conditions of Participation.
• Knowledge of Joint Commission hospice standards.
• Experience with volunteer coordination.
• Experience conducting community education or outreach.
• Bilingual communication skills.