Role Purpose
To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence.

Key Responsibilities & Accountabilities

Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.

Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product.

Keeps entire kitchen clean; stocks and sets up rotation.

Keeps prepared food continuously moving out of the kitchen.

Communicates ticket times and potential problems with the service staff, kitchen staff and Managers.

Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly every day.

Requisitions products on a timely basis. Operates and maintains equipment properly.

Cleans and sanitizes throughout the shift.

Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products. Obtains Manager signature on all products.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Key Decisions
Influences:

Guest Experience

Following and enforcement of standards of cleanliness and presentation

Management of inventory

Measures of Success

Consistently fulfill the Key Responsibilities and Accountabilities above

Guest satisfaction scores

Food quality and cost

Cleanliness and sanitation

Qualification Requirements

Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.

Must also be able to perform duties that ensure Guest satisfaction.

Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs.

Must follow food handling and sanitation procedures to control food costs and ensure Guest and Team Member safety. Ensures positive Team Member morale.

Must be able to read Guest orders

Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise

Must be able to frequently lift and carry up to 70 lbs.

Competencies
PASSION FOR THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service

Understands how their role impacts the guest

Displays a caring attitude towards guests.

Contributes to the guest experience through knowledge of job and products

Demonstrates a service attitude by providing support to those who are directly serving the guest

Consistently follows recipe directions to provide quality food that meets the guests' expectations

Handles special requests in a responsive and positive way

Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive

Pays close attention to guests' and coworkers' special requests to ensure accuracy

Responds positively to conflict situations and works to find appropriate solutions

Keeps interaction positive and productive; avoids conveying negative messages

Shares information with others to raise awareness of potential needs and concerns

Listens carefully and attentively to others without interrupting

Asks thoughtful questions to ensure proper understanding of the message being conveyed

Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace

Shows guests and team members that he/she genuinely enjoys the job

Displays passion, energy and pride in doing the job right

Exhibits ability to learn the craft and a desire to continue to develop and grow.

Works with a strong sense of urgency and drive; pushes for quick, yet accurate results

Focuses on the way he/she approaches a task, not just the task itself

Takes independent action to improve existing systems and processes

Enthusiastically promotes the TGI Friday's brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results

Arrives on time and ready to work dressed in proper uniform

Attends all required shift meetings and is prepared to contribute

Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards

Minimizes wastes and costs (e.g., maintains proper rotation of inventory)

Balances speed of production with accuracy and quality

Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly

Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner

Addresses daily challenges and obstacles with confidence and a positive attitude

Handles multiple tasks without becoming visibly overwhelmed or flustered

Easily adjusts to meet changing demands and new responsibilities

Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift

Maintains an even-tempered demeanor even in stressful situations

Responds calmly to problems and controls emotional reactions

Handles him/herself in a professional manner at all times

TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along

Recognizes the importance of working together to accomplish goals

Actively promotes cooperation, respect, and acceptance of all team members

Establishes positive and supportive working relationships with all team members to maintain a productive environment

Takes on additional responsibilities to ensure proper coverage during rush periods

Reaches out to team members when necessary to ensure timely completion of all tasks

Takes advantage of opportunities to set an example for new or inexperienced team members