Window & Door Repair Specialist

About the RoleM&M is seeking an experienced Window & Door Repair Specialist to inspect, repair, and install a variety of window and door systems. This role requires strong technical skills, professionalism with customers, and the ability to work independently or as part of a team while delivering high-quality results and quality customer service with every interaction.Key Responsibilities

• Inspect, diagnose, repair, and install windows and doors
• Ensure proper installation and operation of window and door systems
• Work directly with manufacturers to order parts and identify solutions
• Accurately document service requests, parts usage, billing, and job completion details
• Manage daily job schedules efficiently and bill jobs by the next workday
• Handle customer interactions professionally and courteously
• Load service vehicle with required tools and materials for each job
• Maintain a clean, safe, and organized work environment
• Collect payment when required
• Work independently or collaboratively on specialized jobs
• Follow all company SOPs and safety protocols
• Provide Peace of Mind with every customer interaction

Qualifications & Skills

• Proven experience with window and door inspection, repair, and installation
• Familiarity with various window and door styles and installation techniques
• Strong attention to detail and problem-solving skills
• Ability to work in a fast-paced environment with a positive attitude
• Effective time management and organizational skills
• Ability to follow directions from supervisors and team leaders
• Valid drivers license
• Lead-Safe Certification is a plus

Physical Requirements

• Ability to lift up to 50 lbs independently
• Ability to work at heights and safely use ladders and planks
• Comfortable working in various weather conditions
• Proficient with required tools (e.g., brakes, saws, and other hand/power tools)

30 / 60 / 90 Day Success Plan

• First 30 Days
• Understand company mission, values, and culture
• Learn product lines and service offerings
• Become familiar with SOPs and service processes
• Develop foundational customer interaction skills
• Learn installation and service procedures

• First 60 Days
• Deepen product knowledge and repair solutions
• Develop strong customer service and communication skills
• Learn how to order parts through manufacturers
• Organize and manage windows and materials in the warehouse
• Understand billing processes and callback documentation
• Establish best practices and improve time management

• First 90 Days
• Independently handle window and door callbacks
• Order materials directly through manufacturers
• Follow up on service orders and resolve issues on-site
• Work independently or with a team to complete jobs efficiently
• Manage all billing independently
• Collaborate closely with the Service Manager to keep jobs moving
• Consistently provide Peace of Mind with every customer interaction

Why Join M&MWe value skilled professionals who are committed to high-quality work and exceptional customer service. As part of our team, you will grow your career, gain hands-on experience, and provide peace of mind with every customer interaction.
$34 - $34 an hour