Department: Information Technology
Reports To: IT Director

SUMMARY
Under the direction of the IT Director, the IT intern is responsible for service desk-related functions including, but not limited to asset management, desktop configuration and deployment, hardware installation, and assisting users with applications and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Configure and install desktops using a Windows Deployment Server and pre-created images.
• Troubleshoot desktop set up errors.
• Work with end users to ensure desktops are configured appropriately at time of deployment.
• Install new or replace existing hardware on end user workstations.
• Respond to and troubleshoot reported incidents and requests involving PC systems.
• Escalate tickets to IT Support Specialist, PC Support Technicians, and IT Director as needed.
• Provide end user training and support.
• Other duties as assigned.

HOURS/DURATION
24 hours per two weeks, with flexibility from 7:00 am to 5:00 pm Monday through Thursday. Maximum length of internship is one year.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School Diploma. One year of technical college course work in computer networking or computer science and 0-1 year work experience with various kinds of PC related devices

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work environment: The noise level in the work environment is usually moderate. The work environment will be stressful at times.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Welia Health is an equal-opportunity employer.