Golden Valley Bank is currently seeking an IT Support Specialist II to support and maintain all the Bank’s technology systems including; pc and laptop hardware, installed software and cloud solutions, networking equipment and any other technology, to ensure functionality and meet business needs.

The IT Support Specialist II reports directly to the Director of IT. The ideal candidate will participate in research and development to continually improve the Banks systems. They will provide support to end-users and resolve computer system, hardware, and software issues and will be responsible for leading IT related projects as assigned. Possession of one (1) or more technical certifications from Microsoft and/or CompTIA is highly desirable. Responsibilities include but are not limited to:

· Provide technical support to end-users to support absolutely outstanding customer service (AOCS).

· Install, configure, and maintain computer hardware and software.

· Monitor system performance, troubleshoot issues, and respond to system outages.

· Ensure system security and manage user accounts and access to systems.

· Collaborate with IT team and departments to resolve issues and improve system performance.

· Partner with technology service providers to resolve technical support issues.

· Serve as administrator for assigned applications and programs.

· Recommend new technology to enhance operations and internal efficiencies.

· Monitor IT systems and application security.

· Leads in all phases of Hardware and Software Development Life Cycle.

· Test and evaluate new hardware and software.

· Perform routine/scheduled audits of IT systems and business applications.

· Train employees as it relates to technological needs.

Candidates will possess the following qualities:

· Proficient knowledge of Microsoft Office/Microsoft 365.

· Proven support knowledge of computers and servers, including hardware, software, operating, cloud-based technologies.

· Strong analytical and problem-solving skills with the ability to actively listen.

· Excellent organizational skills, with the ability to prioritize work.

· Excellent customer service skills.

· Ability to be self-directed and make independent decisions.

· Necessity to maintain confidentiality of sensitive information.

Education and Experience:

• High School diploma or equivalent. Bachelor's degree with emphasis on Information Systems, Information Technology, or Computer Science preferred.
• Three (3) to Five (5) years of experience related to the duties and responsibilities specified above.
• Possession of technical certifications from Microsoft and/or CompTIA are a plus.