Position Title: IT Support Technician

Location: Denver, CO, USA

Position Type: Full time

Req ID: JR6147

Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The IT Support Technician at Creation Technologies is the front line of our technology experience, delivering fast, friendly, and effective support to keep our teams running smoothly. This role provides first-level technical assistance to employees by troubleshooting hardware, software, and system issues, supporting daily operations, and assisting with workstation and system setups. Working fully on-site at our Denver location, the IT Support Technician partners closely with internal teams and escalates complex issues as needed to ensure a secure, reliable, and high-performing IT environment that enables our people to do their best work.

• Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access.
• Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding.
• Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements.
• Track open tickets and confirm issue resolution to ensure accountability and closure accuracy.
• Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction.
• Collaborate with higher-level support teams to escalate and resolve complex issues effectively.
• Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity.
• Provide input on IT infrastructure planning to contribute to improvements within the local business unit.
• Reporting to IT Systems Technician - Team Lead or IT Operations Manager
• Other duties and responsibilities as assigned

QUALIFICATIONS:

Education and Required Experience

• Associate Degree in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted. Industry-recognized certifications from CompTIA and Microsoft are an asset.
• 0–1 year of experience in system administration, IT infrastructure, or related fields.

Skills Required:

• Knowledge of common peripherals, Windows operating systems, Active Directory, and Microsoft 365 applications.
• Ability to explain technical solutions in non-technical terms and document issues accurately.
• Demonstrated troubleshooting and prioritization skills, along with strong written and verbal communication. PowerShell knowledge is an asset.

In accordance with pay transparency regulations, the anticipated starting salary for this position ranges from $25-$29/hour. Full-time employees are also eligible for performance-based bonuses and a range of benefits. Please note that this salary range is not guaranteed, and the final offer may vary based on experience, education, location, and shift. Additionally, the benefits and programs available may differ depending on the hire date, schedule type, and hours worked.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.

About Us:

3,000+ Industry all-stars. Entrepreneurial thinkers. Thoughtful collaborators. Bold problem-solvers. Passionate change-makers.

Creation fosters a community of commitment, comradery, integrity, and inclusion. At our core, we know it’s our people who make us a leading Global Electronic Manufacturing Services provider. That’s why Creation genuinely invests in our people, instilling family like values and a diverse, dynamic, and rewarding work environment where people learn, work, and grow together. Creation truly cares, inspiring employees to grow, develop and advance their careers. At Creation, we pride ourselves in our people, our culture, and our corporate purpose, it’s rooted in everything that we do.