Position: Guest Support Navigator

Company name: Interfaith Works

Hours: 30-35 hours per week

Shift: Monday - Friday 8:30 am-4:30 pm

Location: Olympia, Washington

Pay: $23.50 per hour + $0.50 per hour upon receipt of CPC

Pay Days: Twice a month on 5th & 20th

Benefits Provided

Holidays – IW has 10 recognized holidays

Medical, Dental, Vision Insurance - Free for employees working 25 hours and above (Begins on the 1st day of the month following 60-day probation)

PTO (paid time off) – 9 hours for every 80 hours worked

Training and Career Development Program

Access to free mental health counseling

POSITION SUMMARY:

The Navigation Team serves a wide range of functions, including advocacy, case management, and peer counseling, to increase social inclusion and retention in social services. We serve single adults with the highest needs who struggle to navigate institutional resources. The Navigation Team is dedicated to providing a bridge to more traditional services as an act of social justice and as a platform for strengthening community agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Meet with participants at Unity Commons Shelter and help them determine their goals.

Assist in obtaining and coordinating services related to daily living activities, personal financial planning, transportation, habilitation and rehabilitation services, behavioral and mental health services, general medical services, prevocational and vocational services, and housing services.

Assist participants in obtaining income support services, including housing assistance, food stamps, supplemental security, disability income benefits, and veterans’ benefits.

Advocate for participants when facing stigma and/or discrimination in situations related, but not limited to, hospitalizations, primary care provider services, mental health services, substance use treatment, safer substance use practices, housing opportunities, senior citizen resources/services, social work services, and the legal system.

Provide ongoing emotional support to help maintain stabilization through changes.

Attend all required continued education trainings, monthly supervision, as well as case conferencing and operations meetings.

Assist individuals to access community mental health services, substance use treatment, primary health services, job training, educational services, relevant housing services, housing placement assistance, income assistance, employment assistance, and medical assistance.

Meet participants in various environments and on varying timelines.

Coordination of services and professional relationship building with other social service providers.

Able to make solid referrals.

Provide ongoing case management services in a coordinated care environment to individuals enrolled in the Navigation Team, completing detailed progress notes and tracking referral attainment.

Provide services and maintain records to meet contract requirements, State requirements, and agency policies/procedures.

Please make sure to maintain all performance grant reports as needed.

Support participants in completing tasks related to their stated goals.

Document progress related to participant-set goals.

Additional Duties:

Ability to follow through with job commitment.

Demonstrate the necessary attitudes, knowledge, skills, willingness, and self-awareness to deliver culturally competent services and work effectively in multicultural situations. This includes addressing and interrupting oppression in all forms on an ongoing basis.

and interrupting oppression in all forms on an ongoing basis.

Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

Must already have or be able to obtain a Certified Peer Support Specialist certification within six months of hire.

Must have a valid state driver’s license and be willing to disclose driving record.

Applicants must successfully pass required background checks before an offer of employment.

Ability to work effectively with participants displaying a varying range of social behaviors.

Ability to perform light administrative duties.

Ability to communicate and work effectively with diverse populations.

Ability to maintain total confidentiality regarding disclosed information about a referral, especially regarding protected health information.

Must be able to construct and maintain professional boundaries as well as consistently implement such boundaries.

Must be a good communicator, good listener, and maintain kindness within often unpredictable dynamics.

Must maintain positive and respectful relationships with our community partners and other community resources.

Ability to meet our participants “where they’re at” without judgment or prejudice.

Flexibility, creativity, and resourcefulness are necessary skills to have in this job.

Support and uphold the mission, vision, and philosophical foundation of all IW HS programs.

Other duties may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform the essential duties listed below. The requirements listed are representative of the knowledge, skills, and abilities required.

Language Skills:

Ability to read and interpret documents.

Ability to write routine reports and correspondence. Must be able to communicate effectively both verbally and in writing to all levels of the organization.

Reasoning Ability:

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to navigate and use email.

Other:

Must already have or be able to obtain a Certified Peer Counselor certification within six months of hire.Must have a working phone for communicationAbility to work extended hours when required. Demonstrated dependability, maturity, and initiative. Ability to handle crises and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality, and treat each individual with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests. Flexibility to deal effectively with a variety of people, situations, problems and changes in an ever-changing and occasionally stressful environment.

Requirements:

EDUCATION and EXPERIENCE:

No educational requirement.

Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

Must successfully pass required background checks before an offer of employment.

Certificates, Licenses, Registrations:

Must already have or be able to obtain a Certified Peer Counselor certification within six months of hire.

Must have a valid state driver’s license and be willing to disclose driving record.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to lift, bend, stoop, and climb.

The employee is frequently required to sit for prolonged periods of time.

The employee may lift and/or move up to 30 pounds consistently.

This is a climate-controlled indoor environment. At times, it may be loud or chaotic. This position involves communicating with others to exchange information. The position is primarily sedentary and requires sitting and standing with occasional stooping and reaching.

How to Apply:

In addition, email cover letter and resume to Isaac.delys@iwshelter.org and with “Navigation Team Application” in the subject line.

We will get in touch to let you know if an interview will be scheduled

For information on Interfaith Works, visit our website at iwshelter.org