Student Accounts Specialist - Tech Support at Whitworth University – Spokane, Washington

The Student Accounts Specialist – Tech Support plays a key role in advancing Whitworth University’s mission by providing both technical and people-centered support related to student billing and accounts. This position manages a portfolio of student accounts and supports billing systems, reporting tools, and self-service platforms. As the team’s reporting and systems liaison, this individual helps ensure timely and accurate financial transactions, enhances workflow through data-informed solutions, and provides excellent customer service to students, families, and campus partners.

Application review will begin the week of July 28, 2025. For full consideration, please submit your application by August 1, 2025. Position will remain open until filled.
Student Account Services | 50%

• Maintain and reconcile a portfolio of student accounts, including posting pre-approved changes, adjustments, and corrections.
• Provide professional, person-centered customer service to students and parents by phone, email, and in-person interactions.
• Initiate and monitor payment plans and manage collection processes including skip tracing, outreach, and referral to collection agencies.
• Process electronic monthly billing statements, disbursements, and refunds.
• Coordinate billing and payments for special populations, including ROTC and Veterans Affairs students.
• Support graduate students with employer-sponsored billing by issuing invoices and managing communications.
• Send monthly and semester reminders to students and authorized users about billing deadlines and payment options.

Technical and Reporting Support | 30%

• Maintain and monitor the Student Accounts Self-Service module.
• Collaborate on billing table updates, tax code configuration, and system adjustments related to A/R and tax reporting.
• Build, run, and audit reports to track account statuses, payment arrangements, and process efficiencies.
• Serve as the team liaison for payment plan systems and other financial platforms.
• Lead efforts to improve system use and streamline internal workflows through automation and reporting.
• Provide ad-hoc technical support to the Student Financial Services team as needed.

Cashier Support | 10%

• Serve as a back-up to the University Cashier.
• Assist with daily cash reconciliations, deposits, and campus compliance with the university’s cash handling policies.

Other Responsibilities | 10%

• Support the department during peak periods, including term starts and special events.
• Participate in training, professional development, and cross-functional process improvement projects.
• Support loan processing, disbursements, and payment recording for institutional loan programs.
• Assist with required loan entrance/exit interviews and due diligence procedures.
• Perform other duties as assigned in support of the university’s mission.

• Whitworth considers candidates with a wide range of educational backgrounds. We value the skills and knowledge candidates bring to Whitworth, regardless of the paths they have taken to acquire them.
• 1–3 years of relevant experience in accounting, billing, tech support, or collections. Transferable experience related to the position will be considered.
• Familiarity with financial systems, data reconciliation, and basic accounting principles.
• A personal commitment to the Christian faith and to the integration of faith and learning.
• A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church.

Core Competencies

• Demonstrated ability to provide empathetic, solutions-oriented service in a fast-paced environment.
• Strong skills in Microsoft Excel, databases, and student information systems (e.g., Ellucian/Colleague or similar), with the ability to build and audit reports.
• Strong accuracy in financial data entry, account audits, and document processing.
• Proactive approach to identifying issues and finding clear, appropriate resolutions.
• Strong written and verbal communication skills with the ability to convey complex financial info clearly.
• Effective contributor to a team-oriented environment, committed to cross-functional cooperation.
• High standards for ethical handling of sensitive financial and student information.
• Competence in Microsoft Office (Excel, Word), student information systems, billing software, and electronic payment processing.

Additional

• Ability to sit for extended periods and occasionally lift up to 20 pounds.
• Frequent use of the computer and keyboarding tasks.

Schedule
Full-time (1.0 FTE) | 12 months | 40 hours per week
Whitworth office hours are 8 AM to 4:30 PM Monday–Friday
Willingness to work occasional evenings, weekends, and holidays during peak academic periods.

Whitworth University is a Christian liberal arts university. Our shared mission is to provide our diverse students with an education of mind and heart, equipping them to honor God, follow Christ, and serve humanity. We seek candidates who are willing to engage with the university’s mission and integrate their Christian faith into their work.

Interested candidates should submit a cover letter, resume, faith statement, and contact information for at least three professional references. A background check and sexual misconduct check will be required of the successful candidate.

Applicants must be legally authorized to work in the United States at the time of hire and maintain valid work authorization throughout the duration of employment, including those on OPT. Whitworth University does not offer visa sponsorship for this position.