Veritas-HHS seeks an IT Specialist to work at the 20th Judicial District Child Support Services of TN operation located in Nashville, TN.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. Learn about Veritas HHS at www.veritas-hhs.com

Mission –?Do socially useful work, have fun, and prosper

Core Values -?integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Rewards Program
• On-Demand Pay

About the Position:

The IT Specialist assists with ensuring the stable operation of our IT infrastructure. This includes configuring, maintaining, supporting, and optimizing all infrastructure hardware, software, and communication links. The person will also serve as Level 1 support to analyze and resolve hardware and software computer problems in a timely and accurate fashion. The position reports to the Program Manager.

Primary Responsibilities:

• Provide daily support to our end-users on a wide variety of technology solutions, including but not limited to desktops, networking and software.
• Provide a first touch for all support issues. This may be working on the issue directly or starting a ticket with enough detail included for our Managed Service Provider to start working the issue.
• Work side-by-side with other team members.
• Keep complete documentation in a central repository of all time working on issues and non-client issues.
• Keep complete documentation in a central repository of all pertinent information, including, but not limited to: passwords, configurations and procedures.
• Provide vital input with the team. Always seeking to improve performance of self and the company.
• Utilize company provided training opportunities. Strives to stay current on professional certifications as agreed upon with supervisor.

Qualifications:

• Bachelor’s or vocational degree in computer science or relevant field preferred
• Two years’ experience as network technician, or relevant position.
• Outstanding diagnostic, problem-solving, and analytical skills.
• Strong written and verbal communication skills.
• Strong analytical, teamwork and organizational skills.
• Experience with network technologies and support.
• PC proficiency, including spreadsheet, word processing and presentation software applications.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position.

Learn about Veritas HHS at www.veritas-hhs.com.