IT Helpdesk Technician
Location: Cranston, RI (On-site)
Division: Ross-Simons, a Luxury Brand Holdings Company

Office Hours: Monday – Friday, 9:30 am – 6:00 pm

Ross-Simons is seeking a motivated and tech-savvy IT Helpdesk Technician who is passionate about technology and delivering outstanding user support. If you enjoy solving technical challenges and want to grow your IT career in a fast-paced, dynamic environment, this role is a perfect fit.

What You’ll Do

As the first point of contact for IT support, you’ll ensure seamless day-to-day operations across our organization. You’ll assist employees with technical issues, maintain IT equipment, and uphold cybersecurity standards to keep our systems secure and efficient.

Key Responsibilities:

• Serve as the first responder for IT support requests, resolving tickets promptly and efficiently.
• Provide technical assistance in person, over the phone, and via email/chat.
• Troubleshoot and maintain hardware, software, and basic network systems.
• Set up, configure, and maintain user devices, peripherals, and software applications.
• Document solutions and contribute to internal knowledge resources for the team.
• Support onboarding of new employees and manage IT-related setup.
• Maintain IT inventory and troubleshoot printers, VoIP phones, and other equipment.
• Promote and enforce cybersecurity best practices across the organization.

Tools & Technologies You’ll Use

• Windows and macOS platforms
• Microsoft Office 365 administration
• Active Directory
• VPN and Mobile Device Management (MDM) solutions
• Multi-Factor Authentication (MFA) systems
• Atlassian JIRA

What You Bring

• 2+ years of experience in a helpdesk or technical support role
• Spanish language skills a plus
• Strong troubleshooting, communication, and customer service skills
• Solid understanding of computer systems, hardware, and software
• Familiarity with basic networking, client/server environments, and MFA systems
• Highly organized, able to manage multiple priorities and tasks effectively

Why Join Ross-Simons?

• Collaborate with a supportive and knowledgeable IT team.
• Grow your technical skills and advance your IT career in a stable, well-established company.
• Thrive in a collaborative culture where your contributions are recognized and valued.
• Work in an environment that encourages continuous learning and professional development.