IT Support Technician at Luxury Brand Holdings – Cranston, Rhode Island

Ross-Simons is looking for an enthusiastic IT Helpdesk Technician with a passion for technology and a commitment to delivering exceptional user support. This is a great opportunity to advance your IT career in a dynamic, fast-paced environment.

What You’ll Do:

As the first point of contact for technical support, you’ll play a vital role in ensuring smooth day-to-day IT operations. You'll assist users with a variety of technical issues, maintain IT equipment, and help enforce security best practices.

Key Responsibilities:

• Respond to and resolve IT support tickets in a timely manner.
• Provide end-user support in person, over the phone, and through email/chat.
• Troubleshoot and maintain hardware, software, and basic network systems.
• Set up, configure, and maintain user devices and peripherals.
• Document solutions and contribute to internal knowledge resources.
• Support onboarding of new employees and assist with IT-related setup.
• Help maintain IT inventory and support basic printer and VoIP phone troubleshooting.
• Promote and uphold cybersecurity practices and policies.

Tools & Technologies You’ll Use:

• Windows and macOS
• Microsoft Office 365 management
• Active Directory
• VPN and MDM software
• Multi-Factor Authentication (MFA) systems
• Atlassian JIRA

What You Bring:

• 2+ years in a helpdesk or technical support role
• Excellent troubleshooting, communication, and customer service skills
• Strong knowledge of computer systems, hardware, and software
• Familiarity with basic networking, client/server environments, and MFA systems
• Highly organized, with the ability to manage time and prioritize effectively

Why Join Ross-Simons?

• Work with a supportive and knowledgeable team.
• Grow your technical skills and career in a stable, well-established company.
• Enjoy a collaborative culture where your contributions matter.