Phone etiquette and customer service skills

Articulate and can speak clearly to the customer

Excellent judgment skills to be able to properly evaluate situations and immediately produce effective solutions

Ability to work in a fast-paced environment

Willingness to learn and apply knowledge to future incidents

Ability to research problems independently and to develop a solution based on their findings

Provide troubleshooting support on desktop, Network and software issues

Proficient in Office 365

Escalate unresolved cases to relevant team member

Document all reported incidents and help identify trends to assist in future problem resolution

Respond to incident calls and emails from users on support related issues

Setting up computer, monitor, laptops, etc.

Must be computer literate and be familiar with common office productivity software applications (ex: MS Office, Office 365, Microsoft SharePoint).

Troubleshooting support on desktop, Network and software issues.

Understanding of Microsoft Active Directory, group policy, Microsoft OS and other industry standard desktop applications.

Assist in the installation, configuration, and maintenance of hardware and software systems.

Collaborate with senior administrators for day to day tasks.

Provide technical support to end-users by troubleshooting hardware and software problems.

Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

Assist in setting up and configuring user accounts, email, and access permissions.

Standard and creative writing skills.

Engagement and public speaking skills.

Ability to organize and manage time effectively.

Active listening and critical thinking skills.

Excellent verbal and non-verbal communication skills.

Technologically intermediate/advanced skills in Microsoft Office 365 products Word/PowerPoint/Excel.

Full-time on-site job

Associate degree or any equivalent degree in Information Technology

Minimum of 1 year of experience in IT Helpdesk or Administrator

Familiar with Windows and MAC systems

Take your career to the next level with one of the top 10 Professional Employer Organizations (PEO) in the United States. As a Certified Minority-Owned business, our client consistently has built a highly impressive, diverse workforce. It is fast-growing and considered a Gold Standard in its industry, serving more than 600 client companies in all 50 states.

Trion Solutions has been named a national and regional winner in the Best and Brightest Companies to Work For Awards for ten consecutive years. It was a national finalist in the Ernst & Young Entrepreneur of the Year Awards and annual wins Top Workplaces and Cool Places to Work distinctions.

Trion values its team members, and it shows. Staff members enjoy free breakfast, coffee and refreshments. Monthly all-staff meetings feature catered breakfasts and open communication to hear the latest about the company first-hand from our top executives. Twice a week, team members receive further information about the company in an informative and entertaining newsletter. At its corporate headquarters, employees are able to enjoy 20-minute massages in a designated Massage Room.

Trion's team members stretch the boundaries of creativity during our annual in-office Halloween-costume contest, ugly-sweater contest, gingerbread-house decorating contest, and other company events. Employees also are able to enter staff drawings to win tickets to sporting events, concerts and stage shows.

The majority of its team members come from employee referrals, through a sense of pride and loyalty as well as receiving financial rewards for referring others to Trion.

Trion provides employees with a competitive-benefits package, 401(k) with a company match, paid time off, tuition reimbursement, flexible scheduling and so much more!