CLIENT SERVICE SPECIALIST at TRION SOLUTIONS INC – TROY, Michigan

1. First responder to client/worksite employee inquiries via phone, email, and Salesforce.

a. Manage case information through Salesforce software. Record case activity and close case as appropriate.

2. Assist client/worksite employee with onboarding and any technical issues they might experience.

3. Respond to request (s) from internal and external clients as deemed necessary.

4. Work effectively and efficiently across departments to identify and communicate resolution to client/worksite employees inquiries using technology and human interaction.

5. Provide ongoing proactive services and regular follow up to ensure positive Client rapport.

1. Client/Employee Communications

a. Assist with Employee/Client termination notifications.

b. Distribute compliance communications as directed.

2. Run reports for clients as needed from Trion Human Resources Information Systems

1. Follows all state and federal laws, as well as company policies and procedures.

2. Protects the company from liability and exposure.

3. Issue compliance communications as directed by Legal department.

1. Continue to learn and grow as a Human Resource professional company through continuous education.

2. Complete all mandatory training.

3. Share ideas that will help you and/or the company grow.

4. Additional job duties as assigned.

Attendance

Alignment of personal and Company goals and objectives.

Follows all state and local laws. As well as company policies and procedures.

Completion of mandatory training.

Experience in PEO (Professional Employer Organization) preferred

Highly ethical with the ability to understand and review state and federal law, as well as company policies and procedures.

Interact with others in a spirit of teamwork, tact and professionalism, understanding of sense of urgency and ability to prioritize, flexibility to work extended hours as needed.

Bilingual English/Spanish a plus

High school graduate/equivalent with some college preferred.

Previous administrative support experience with a high concentration on client service preferred.

Prior HR experience with a focus on regulatory and compliance matters a plus.

Strong communication skills (verbal, written, and presentation)

General knowledge of Internet navigation and research, email, fax transmissions, phone communication, and copy equipment.

Proficient in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook.

Excellent problem-solving skills, multitasking and flexibility.

Excellent communication skills, professionalism, focused, organized, and calm temperament.

Trion Solutions is a leader in the HR industry and among the top 10 Professional Employer Organizations (PEO) in the United States. As a Certified Minority-Owned Business, Trion has consistently grown a diverse workforce to support the ever-growing needs of our 600+ clients spanning all 50 states.

Trion has been named a national and regional winner in the Best and Brightest Companies to Work For Awards for eight consecutive years. It was a national finalist in the Ernst & Young Entrepreneur of the Year Awards and annual wins Top Workplaces distinctions.

Trion values its team members, and it shows. Staff enjoys free breakfast, coffee and refreshments. Monthly all-staff meetings feature catered breakfasts and open communication to hear the latest about the company first-hand from our top executives. Twice a week, team members receive further information about the company in the Trion Update newsletter.

Our team members stretch the boundaries of creativity during our annual in-office Halloween-costume contest, ugly-sweater contest, gingerbread-house decorating contest, and other company events. Employees also are able to enter staff drawings to win tickets to sporting events, concerts and stage shows.

The majority of our team members come to us from employee referrals, through a sense of pride and loyalty as well as receiving financial rewards for referring others to Trion.

Trion provides employees with a competitive-benefits package, 401(k) with a company match, paid time off, tuition reimbursement, flexible scheduling and so much more!

If Trion sounds like the place for you, please apply today!