ONSITE IT SUPPORT TECHNICIAN in AUBURN HILLS, Michigan at QUANTUM SERVICES GROUP LLC

STATUS: Full-Time

REPORTS TO: Team Lead

SCHEDULE: Monday–Friday, 8:00 AM – 5:00 PM

SUMMARY: The Onsite IT Support Technician is part of the QSG Support Team and serves as one of the onsite technical resources for a designated client location in Plymouth, Michigan. This role is responsible for handling incoming service requests and providing hands-on technical support to end users at the client site, while maintaining QSG’s standard of excellent customer service. This position reports to the client site 80% of the time and to the QSG office in Auburn Hills, Michigan 20% of the time. Please note: Initial training will take place at the QSG Auburn Hills office for the first few weeks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary.

CRITICAL DEMANDS include the following. Other duties may be assigned as necessary.

Flexibility to provide continued client support after-hours when necessary, in office or client site

Must have reliable transportation and a valid driver’s license

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associate’s and/or Bachelor's Degree in Computer Science or related field (preferred)

Active Directory controlled Windows environments: 1 year (preferred)

Network configuration and troubleshooting experience (preferred)

Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications)

Proficient in Microsoft applications and computer hardware

Prior help desk experience preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

ABOUT QSG:

At QSG, we pride ourselves on a collaborative office atmosphere, driven to provide the most reliable Managed Services to every client. We treat each client like the only client.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.