IT Support Specialist at TenThirteen, LLC – DETROIT, Michigan

At Mavacy, we prioritize empowering our employees with top-tier support and the latest tools to enhance both professional and personal growth. Our collaborative environment promotes a balanced and fulfilling career, encouraging continuous learning and well-being. Join us to work on impactful projects, engage with talented colleagues, and make a meaningful difference.

Be part of Mavacy PLLC, where your contributions are appreciated, your growth is nurtured, and your career can truly thrive. Experience a workplace committed to your success, well-being, and delivering exceptional results for our clients.

The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and solutions to ensure the smooth operation of computer systems, hardware, software, and networks. This role plays a key part in supporting end-users, maintaining IT infrastructure, and contributing to the overall productivity of the organization.

Hybrid / Remote

End-User Support: Provide timely and professional assistance to employees experiencing technical issues, both in person and remotely.

Troubleshooting: Diagnose and resolve hardware, software, and network-related problems to minimize downtime.

System Maintenance: Install, configure, and maintain computer systems, printers, peripherals, and other IT equipment.

Network Support: Monitor, maintain, and troubleshoot network connectivity, ensuring secure and reliable operations.

Software Management: Assist with installing, upgrading, and maintaining software applications and operating systems.

Documentation: Maintain accurate records of IT incidents, requests, and resolutions using a ticketing system.

Onboarding Support: Set up and configure IT equipment for new hires, ensuring seamless integration into the organization.

Training: Provide guidance and training to employees on IT tools, policies, and best practices.

Security Compliance: Ensure adherence to organizational IT policies and procedures, including implementing updates and patches.

Continuous Improvement: Identify opportunities to improve IT processes and user experience through proactive support and feedback.

Education: Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience: 1-3 years in IT support or a similar role.

Technical Skills: Proficiency in Windows/MacOS operating systems, Microsoft Office Suite, networking concepts, and hardware troubleshooting.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues efficiently.

Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Fundamentals) are a plus.

Familiarity with Litify + Salesforce

Familiarity with IT ticketing systems and remote support tools.

Knowledge of cybersecurity principles and best practices.

Experience in cloud-based tools (e.g., Google Workspace, Microsoft 365, or similar platforms).

Ability to prioritize tasks and manage multiple issues simultaneously.

Mavacy is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Mavacy prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Mavacy conforms to the spirit as well as to the letter of all applicable laws and regulations.