Reports to the Manager, Computer Operations. Under general supervision, monitors and operates computer systems in accordance with operating instructions. Loads and unloads various input and output peripheral devices and assists users to resolve hardware malfunctions. Prints and distributes computer-generated reports accurately.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Monitors and operates computer systems in a timely and efficient manner, in accordance with operating instructions, by:

• Executing a variety of jobs, as instructed by a Supervisor/Manager or according to a pre-established schedule of operations.
• Monitoring computer equipment and consoles for error conditions and messages, machine failures, etc.; also monitoring all output to ensure the integrity of each report.
• Correcting minor operating problems according to predetermined instructions or referring complex problems to the Supervisor/Manager (and/or other support personnel).
• Loading various input/output devices (such as tape drives and printers, etc.) as needed or called for by the computer program.
• Removing completed reports and tapes from the computer and distributing print-outs to the appropriate location.
• Maintaining the security of the Computer Room through proper control over access, equipment, supplies, report listings, forms operating instructions, manuals, logs, etc.
• Informing the Computer Operator on the next shift of the status of all computer systems, including any potential problem areas, system malfunctions and any other details/incidents which may effect normal operations.
• Determining terminal and printer problems and replacing faulty terminals and printers as needed; also communicating unresolved hardware and/or software problems to the appropriate vendor via phone.
• Assisting the staff of end-user departments to replace broken print heads, printer ribbons, etc. as required.
• Keeping the computer equipment (such as tape drives) clean as a part of regular maintenance; also performing preventive maintenance procedures (according to an established schedule).
• Assisting with the maintenance of the inventory of data processing supplies (i.e., paper, ribbons, etc.).
• Operating a variety of machines/equipment (i.e., decollator, burster, check signer, etc.).
• Maintaining required documentation (i.e., problem and production logs, equipment malfunction information, etc.) according to established departmental policies and procedures.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Providing excellent customer service at all times. Also communicating with customers and staff members in a courteous, responsive and helpful manner.
• Communicating with the Manager, Computer Operations (or other Information Systems supervisory/management staff if necessary) regarding any concerns or problems.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Assisting in the care and maintenance of Department facilities, equipment and supplies.
• Working cooperatively with other Department staff on a variety of projects.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school education (or equivalent). One to two years of vocational technical school, or college-level courses in Computer Science, is desired. One to two years of related computer operations experience is required.

Knowledge & Skills

• Requires the technical skills and knowledge necessary to effectively operate a computer system and peripherals.
• Requires basic math skills.
• Demonstrates the communication skills (both verbal and written) necessary to communicate effectively with the staff (at all levels) from end-user departments and vendors.
• Demonstrates a willingness to develop and maintain a basic understanding of end-user department operations and how they interact with each other in a computerized environment.
• Requires the analytical skills needed to follow computer operation instructions (both written and verbal), as they relate to computer failure recovery routines and procedures, safety rules, etc.
• Requires good organization skills and the ability to work effectively with minimal supervision, pay close attention to details, prioritize workload, perform multiple tasks simultaneously and meet deadlines.
• Requires the fine-motor coordination skills necessary to operate computer terminal keyboards and other equipment specific to the needs of the Department.

Working Conditions

• Work is performed in a computer room with some noise from equipment and varying temperature settings (due to the air conditioning requirements).
• Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. Frequent interruptions are possible.
• Work schedule may vary in order to meet the needs of the Department.

Physical Demands

• Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time; lift, hold or carry objects weighing up to 30 pounds; use common computer hand tools; etc.) to perform the essential functions of the position.