Pinnacle Investigations, a trusted partner delivering accurate and timely information while upholding the highest standard of service.

Equal Opportunity Employer • E-Verify Participant • Drug-Free Workplace

About the Role:

The purpose of this department is to complete background reports for clients, who are specifically governed by the Nuclear Energy Institute (NEI) and Nuclear Regulatory Committee (NRC).

This is an entry-level position. During training, employees are taught about the regulations this department follows – knowledge and understanding of NEI, NRC, and local or federal laws regarding background investigations prior to application and/or acceptance of this role is not expected.

This role engages in computer-based desk work, including but not limited to: taking inbound calls from employers, schools, military facilities, and personal character references of applicants, transferring those calls to employees processing reports, and transposition of data into our system. This role plays an important part in ensuring we provide top-tier service to our clients and their applicants, all while supporting our Nuclear Department team.

If you're ready to make an impact and grow within a supportive and dynamic company, we encourage you to apply.

Working Schedule

• This is an in-office, seasonal position.
• Seasonal employment times are approximately January - April and August - October.
• Typical working days: Monday – Friday, start times varying between 5:00 AM – 8:00 AM
  • When determined by company needs, overtime and weekends may be available during peak seasons. Over time and weekends are generally assigned based on individual productivity.

Starting Pay

• $17.50-$18.00 / hour
• ​​​​​​​Pay and title may be reviewed after 90 days of continuous employment, at the company’s discretion, based on performance and prior experience.

Benefits
Available starting on the 1st of the month after your first 60 days:

• Health, Vision, and Dental insurance
• ​​​​​​​Supplemental Benefits from Aflac, Colonial, and/or State Farm

Available after your 90-day introductory period:

• Accrued Leave (Vacation + Paid Sick Leave)
• Seven paid holidays per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day)
• Two (2) Personal Days per year
• Flexible use of Unpaid Time-Off

Duties and Responsibilities

• Transposition of data from Word and PDF documents, faxes, and emails
• Receive and transfer incoming calls
• Conduct phone-based verifications of personal character references
• Detailed documentation of calls and actions taken on reports
• Ensure professionalism and confidentiality in all communications
• Identify and resolve inconsistencies
• Prompt adaptability to new procedures and policies (e.g., government, industry, company, and client requirements)
• Perform self-reviews to ensure quality, accuracy, and compliance
• Other duties as assigned

Skills and Qualifications

• Preferred experience in areas such as: Data Entry, Customer Service, Call Center, and Administration
• Knowledgeable computer skills including but not limited to: web navigation, basic computer file management, and Microsoft Office (Outlook, Word, etc.)
• Typing Speed: 50 WPM
• Able to maintain organized workflows while ensuring accuracy in all tasks
• Effective time-management skills with the ability to adapt to fluctuating workloads and priorities
• Resourceful problem-solver with strong critical-thinking abilities
• Open-minded and willing to adjust processes based on coaching and guidance
• Must be authorized to work lawfully in the United States

About the Company
Pinnacle Investigations provides prompt and precise reports to our clients regarding pre-employment, tenancy screenings, and criminal searches across a diverse range of industries.

We are dedicated to delivering exceptional service and supporting our team with the tools and environment needed for success. Our commitment extends beyond just meeting client needs; we prioritize creating a supportive and rewarding workplace for our employees.

• Work-Life Balance: We encourage a healthy balance between work and personal life by offering personal days, paid holidays, PTO, and the flexible use of unpaid time off. This approach allows employees to recharge, manage responsibilities outside of work, and stay engaged in their roles.
• Comprehensive Training: Our training program is designed to equip the skills and knowledge needed for success.  With a combination of structured classroom instruction and practical, hands-on shadowing experiences, this dual approach ensures a thorough understanding of the role and responsibilities while also learning how to apply these skills in real-world scenarios.
• Growth and Advancement Opportunities: We recognize success and drive by rewarding commitment, loyalty, dedication, and a willingness to learn other aspects of the company. Pinnacle’s “Pathway to the Peak” offers a clear trajectory for career progression within the company.

Pinnacle Investigations is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local law.

Pinnacle Investigations participates in E-Verify, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.