Desktop Support Manager

Qualifications:

High School Diploma/GED required

Advanced education, including a bachelor’s or higher is preferred

A minimum of 5 years' experience in Information Technology or equivalent experience in business- or job-related role. A minimum of 3 years management experience is preferred. Experience in Healthcare IT management is preferred.

Responsibilities:

The Desktop Support Manager must demonstrate strong leadership capabilities, including the ability to mentor, coach, and develop technical staff while managing performance and succession planning. A solid understanding of ITIL principles and IT Service Management practices is essential, with proven experience in incident, problem, and change management workflows and adherence to service-level agreements. The role requires expertise in hardware and software lifecycle processes, encompassing procurement, deployment, patching, and secure disposal, as well as the ability to manage vendor relationships effectively.

Technical proficiency is critical, with advanced knowledge of Windows 11, Microsoft 365, Intune, endpoint management, printing, peripherals, and remote support tools. Preferred certifications include CompTIA A+, Network+, and ITIL 4 Foundation, along with healthcare privacy and security training. Experience with tools such as ServiceDesk Plus, Endpoint Central/Intune, Citrix Workspace, Oracle/PowerChart, and Microsoft 365 is highly desirable. Familiarity with clinical workflows and applications, including EHR and PACS systems, is a strong advantage. Excellent communication, customer service, and incident leadership skills are required to ensure seamless support in a regulated healthcare environment.

Under the direction of an IS or matrix VP, or Director, the IS Desktop Support Manager will assume responsibility for all privacy, security, administrative, and operational duties as assigned.

Perks/Benefits:

(for eligible employees):

Have optimal opportunity for career growth within our growing organization

Medical / Dental

Retirement Plan

PTO and paid life insurance

What Sets Us Apart

Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.

For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.

You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.

What we offer:

We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.

We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.

Below are a few of the benefits Archbold Medical Center offers to employees:

• Work/Life Balance
• Planning for the Future
• Low-Cost Prescriptions
• Health & Wellness Benefits
• Planning for Life’s Unexpected Moments
• Helping You to Advance Your Career

Mission

To provide safe, innovative and compassionate care for our communities.

Vision

A healthier region, stronger communities, meaningful work, and trusted care