ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.

Click here for more information on OCIT.
Click here for more information on the County of Orange.

THE OPPORTUNITY
The Orange County Information Technology (OCIT) Department is seeking to fill a Business Relationship Manager Lead (Technology Services Manager, Senior) position, currently reporting to the County Chief Information Officer. This position will serve as lead to the Business Relationship Management (BRM) team, which strives to foster strong relationships and communicates and collaborates with various client departments to ensure that their business requirements are understood and services are delivered effectively. This cross-departmental collaboration is essential for delivering value to clients. In addition, this position will be overseeing the Stakeholder Communications function and will be responsible for direct supervision of six (6) Business Relationship Managers and one (1) Public Information & Affairs Analyst.

The Business Relationship Manager Lead’s duties and responsibilities will include the following:

• Serving as lead to the BRM team, accountable for the team's results, providing guidance to the other BRMs, and responsible for coordinating the team's work, and other support.
• Working in a multidisciplinary IT environment, including IT teams and coordinating efforts to meet business goals
• Serving as the primary liaison and advocate between County departments and OCIT, fostering strong partnerships and ensuring effective communication across organizations.
• Interacting closely with County departments and third-party contracted service providers to support overall customer well-being, including monitoring customer satisfaction, understanding departmental business practices, proactively identifying and addressing issues, and serving as an escalation point of contact when needed.
• Explaining and presenting complex technical and business information clearly and effectively to staff, management, and executive leadership.
• Acting as a strategic partner within the business unit to facilitate IT project initiation, requirements shaping, and prioritization
• Explaining and presenting complex, technical information clearly to different levels of staff, management, and executives
• Maintaining and updating policies and procedures in alignment with best business practices
• Staying informed of policy changes and collaborating with County departments to meet emerging challenges
• Overseeing and developing multi-year technology strategy and financial plans to meet department IT needs and ensure effective service delivery
• Making policy recommendations and business decisions using sound judgement and risk management
• Traveling throughout Orange County and attending staff meetings as needed, along with performing related duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
In addition to the minimum qualifications, the ideal candidate will demonstrate at least three (3) years of experience analyzing, researching, and understanding complex technical solutions within a business or enterprise IT environment, as well as demonstrated knowledge of IT-related budgets, procurement processes, and business operations that support enterprise technology services.

The ideal candidate will possess extensive experience and knowledge in the following core competencies:

Technical Knowledge | Technical Experience

• Ability to analyze, research, and understand technical solutions
• Knowledge of budgets, procurement, and business processes related to IT services Experience with Microsoft Office Suite, Office 365 Cloud Services, and mobile devices
• Reviewing and facilitating strategic plans to ensure compliance with program and budget requirements
• Analyzing qualitative and quantitative data to evaluate effectiveness and overall performance of OCIT service delivery
• Utilizing a variety of resources and gathering information to identify areas of improvements and recommend quality improvements

Leadership Skills

• Working collaboratively and establishing rapport with staff, managers, and people
• Acting as the department liaison and providing accurate information related to business programs, business priorities, operations, and technology
• Collaborating directly with OCIT service delivery and enterprise teams to ensure business needs are met
• Building and maintaining positive forward focused customer-oriented work environments
• Fostering team atmosphere and reward collaboration

Oral | Written Communication Skills

• Must have excellent interpersonal skills and the ability to collaborate effectively with various County departments
• Communicating effectively on sensitive issues, demonstrating excellent conflict resolution skills and diplomacy which leads to successful outcomes
• Developing and maintaining business executive relationships
• Listening effectively and building consensus among diverse groups for the purpose of meeting IT business objectives
• Writing and speaking clearly, succinctly, and persuasively to clearly convey information

LICENSE REQUIREMENT
Possession of a California Class C Driver License is Required.

MINIMUM QUALIFICATIONS
Please click here for details on this classification, including the physical, mental, environmental and working conditions.

SPECIAL REQUIREMENT | BACKGROUND INVESTIGATION
Part of the selection process for positions within Orange County Information Technology (OCIT) requires that all candidates undergo an extensive background investigation process, to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.