Why Join UCS:
For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Under the direction of the HIM and Data Analytics Supervisor, the Health Information Management (HIM) Systems Support Specialist is responsible for troubleshooting end user issues related to the various databases managed by HIM. The HIM System Support Specialist supports the integrity, security, and effective use of health information systems across the organization. This role serves as a key liaison between clinical, administrative, and IT functions, providing day-to-day systems support, managing user access, assisting with technical audits, and supporting workflows related to training and documentation.

MAJOR RESPONSIBILITIES

• Provide support for help desk tickets and troubleshooting user issues.
• Manage staff user accounts, permissions, and role-based access in accordance with privacy, security, and compliance requirements.
• Assist with developing, maintaining, and updating end-user training documentation to support accurate clinical documentation and consistent use of health information systems.
• Demonstrate working knowledge of health information data storage, access controls, interoperability, and secure information-sharing practices.
• Demonstrate understanding of healthcare business operations, including client throughput, documentation workflows, and their impact on data quality and reporting.
• Demonstrate understanding of the healthcare revenue cycle and the role of health information management in billing accuracy, coding, and reimbursement.
• Assist with technical audits and monitoring related to the EHR.
• Help maintain documentation and workflows.
• Perform basic data pulls, validation, and preparation for internal reporting and external/state reporting requirements.
• Assist with ongoing training for staff on system use, data entry standards, and best practices.
• Identify opportunities to improve system workflows, reporting processes, and user experience.
• Participate in system testing, upgrades, and implementation of new tools or processes.
• Provide feedback and recommendations based on user support trends and system usage.

QUALITY ASSURANCE

Carries out responsibilities with timely responsiveness, high accuracy, and high attention to detail to ensure the quality of the application product, its data and its usefulness to agency and users.

* In addition to the above, performs other duties as assigned.

REQUIRED PROFESSIONAL SKILLS

• Advanced Microsoft skills which must include Outlook, Word, Excel, and PowerBI Experience with electronic health records
• Strong critical thinking and problem-solving skills
• Exceptional communication skills
• Exceptional soft skills
• Ability to use Crystal Reports software
• Time managements skills with ability to set and meet deadlines with limited supervision
• Ability to produce well-written documentation

EDUCATION/PROFESSIONAL EXPERIENCE REQUIREMENTS

• Bachelor’s degree preferred, or a minimum of 2 years related experience.