Coates Field Service is seeking a Systems Analyst I to support the daily operations of the Information Technology department. This position will provide end-user technical support and assisting with the administration of Microsoft 365, SharePoint Online, Microsoft Intune, Microsoft Entra ID, Windows Server, and network infrastructure. The Systems Analyst I will assist with the implementation, maintenance, and ongoing support of technology systems throughout the organization. This position will report in-office Monday – Friday.

Primary Job Duties & Responsibilities:

• Support and Maintain SharePoint Online sites, document libraries, permissions, metadata, views, workflows, and document management solutions.
• Assist in evaluating the security of company systems and data, identifying risks and vulnerabilities, and recommending improvements to strengthen the organization's cybersecurity posture.
• Support implementation and management of AI technologies solutions, including Microsoft 365 Copilot, AI agents, Copilot Studio, Agent Builder, Model Context Protocol (MCP), and AI governance and security principles.
• Support the organization's IT infrastructure by assisting with Microsoft Windows Server and basic network administration, responding to technical support requests, documenting solutions, and participating in technology projects, system implementations, and process improvement initiatives.
• Provide end user technical support for a Microsoft heavy environment as well as third party cloud applications.
• Identify opportunities to improve or automate technology processes using available tools and platforms.
• Cross-train with Information Technology team members and provide support across IT functions as needed.
• Perform other job duties and responsibilities as assigned by the Sr Manager of IT.

Minimum Requirements:

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Three or more years of relevant information technology support, systems administration, or related experience.

Additional Knowledge, Skills, & Abilities:

• Willingness to work in the office five days a week.
• Experience supporting Microsoft 365 and Microsoft Windows environments.
• Hands-on experience supporting and configuring Microsoft SharePoint Online.
• Basic experience with Microsoft Windows Server and network troubleshooting.
• Working knowledge of Microsoft Intune and Microsoft Entra ID.
• Strong technical troubleshooting and problem-solving skills.
• Experience with QuickBase or other low code business application platforms.
• Knowledge of Microsoft 365 applications and services.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Strong communication, customer service, and organizational skills.
• Ability to work independently and collaboratively within an Information Technology team.

Who We Are:

Coates has a 76-year history providing comprehensive land acquisition and right of way services to municipalities, utilities, energy providers, and oil and gas companies nationwide. The first firm of its kind, we are widely recognized as a leader in the land and right of way acquisition industry. A national corporation, Coates has the depth of knowledge and the agility to respond to client needs in all 50 states. Coates is headquartered in Oklahoma City, Oklahoma, with regional offices located throughout the United States. It is our mission to provide professional, high-quality, cost-efficient land acquisition and right of way services our clients need, when and where they need us.

Coates is committed to rewarding the loyalty of the national team of Coates’ Employees. Coates hires the best candidates available for all positions, without regard to the individual's race, religion, or sexual preference or orientation. Coates is an Equal Opportunity Employer (EOE).

Coates offers a comprehensive and generous benefits package, including medical/dental, vision, STD/LTD, life insurance, paid time off, company paid holidays, and more!