The Epic Informaticist serves as a key liaison between the medical practice’s clinical areas, the Information Technology (IT) department, Epic application teams, and organizational leadership. The role translates patient care and business needs into effective Epic workflows and supports the design, testing, training, implementation, adoption, optimization, and ongoing support of the Epic electronic health record. The Epic Informaticist applies clinical and operational knowledge, informatics principles, and data-driven analysis while collaborating with clinical staff and physicians to optimize the usage of clinical systems through education and training to improve usability, efficiency, quality, safety, and the end-user experience across Crouse Health. This role will provide support in accordance with organizational goals and participate in leadership, decision-making, communication, and knowledge sharing regarding clinical information management systems throughout the organization.

Duties

• Workflow Design and Clinical Informatics
  • Partner with clinicians, operational leaders, and Epic application analysts to assess workflows, identify gaps, and design standardized, efficient processes within Epic.
  • Facilitate workflow discovery discussions, document decisions and requirements, and ensure proposed solutions align with patient care, regulatory, quality, and operational needs.
  • Provide informatics expertise to support clinical decision-making, documentation standards, order and result workflows, interdisciplinary communication, and patient safety.
  • Evaluate requested changes for workflow impact, usability, downstream dependencies, adoption risk, and alignment with organizational priorities.
• Epic Build Validation, Testing, and Implementation
  • Collaborate with Epic application teams to translate operational requirements into system configuration and to validate that Epic build supports approved workflows.
  • Develop and execute test scripts for unit, integrated, regression, and user acceptance testing; document results, track issues, and confirm resolution before deployment.
  • Participate in Epic implementations, upgrades, enhancements, system changes, and go-live readiness activities, including deployment planning, command center support, and stabilization.
  • Assist with downtime planning, business continuity procedures, system recovery validation, and communication of operational impacts.
  • Ensure all new hires are validated in Hyperspace prior to New Employee Orientation (NEO).
  • Register all new hires for EpicU training on the day of NEO. For employees who choose to test out, add the required validation to ensure proper setup.
  • Validate and create Epic access for all non-employee vendors.
• Training, Adoption, and Change Readiness
  • Assess role-based learning needs and partner with Human Resources, operational leaders, and subject-matter experts to develop and deliver training, workflow demonstrations, and tip sheets.
  • Provide classroom, virtual and targeted remediation support to reinforce correct workflows and improve end-user confidence and proficiency.
  • Communicate workflow changes, benefits of the newly established workflow, and how the workflow impacts leaders and end users.
  • Identify adoption barriers and coordinate education, support, and workflow improvement efforts.
• Optimization and Continuous Improvement
  • Use end-user feedback, support trends, operational metrics, quality indicators, and Epic utilization data to identify opportunities for workflow and system optimization.
  • Lead or support optimization initiatives from intake and assessment through prioritization, design, testing, implementation, measurement, and sustainment.
  • Collaborate with governance groups to evaluate enhancement requests, clarify business value, identify dependencies, and support capacity-aware prioritization.
  • Monitor outcomes following implementation and recommend adjustments to improve adoption, efficiency, data quality, patient safety, and value realization.
  • End-User Support and Issue Resolution
  • Provide responsive end-user support for Epic workflow and application questions; triage issues and distinguish training, workflow, access, device, interface, system-build concerns and JIRA Tickets when applicable.
  • Partner with the service desk, nurse informaticist, IT Support, and vendors to investigate, escalate, resolve, and communicate issues within established service expectations.
  • Round in clinical and operational areas to observe workflows, gather feedback, identify recurring issues, and provide real-time coaching.
  • Create and maintain support documentation, known-error guidance, standard work, and frequently asked questions to provide to end-users.

Required Qualifications:

• Bachelor’s degree in nursing, Healthcare Informatics, or Healthcare related field.
• Licensed as a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN) in New York State.
• Clinical or operational experience in a healthcare setting.
• Experience supporting EHR workflows, implementation activities, testing, training, or end users.
• Strong analytical, communication, documentation, facilitation, and organizational skills.
• Ability to work effectively with clinicians, staff and leadership.

Desirable Qualifications:

• Epic certification, or the ability to obtain certification, Epic experience will be considered.
• Experience with workflow design, testing, training, go-live support, optimization, and change management.
• Knowledge of healthcare quality, patient safety, privacy, security, and regulatory requirements.

What we offer:

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Benefits include: generous Health/Dental/Vision & Life insurance, Flexible spending Account and Health Savings Account, which are available first of the month following date of hire; Employee Assistance Program; 25 days of paid time-off within first year of employment; 7 paid holidays annually, and a 401k with 4% employer match.

Salary: $85,000 - $113,000