Supports and maintains the City’s network and communication equipment and software. Acts as staff person on software/hardware implementations. Provides direct hands on support of computer hardware and software. Works with staff to resolve hardware and software problems. Processes incoming and outgoing mail, disposition of property, maintain City website and and Intranet site. Formulates strategies for enhancing the City website, address user needs, establish priorities, and develop projects and schedules. Provides technical assistance to computer end users in a call center environment.

Start Date & Work Schedule:
02/10/2025, Monday - Friday, 8:30 AM to 4:30 PM
ESSENTIAL FUNCTIONS

1. Responsible for accurate inventory, deployment and research of desktop computers, monitors, laptops, tablets, etc. including proper disposals or auctions.
2. Research issues, tests, implements and documents solutions and provides end-user training if needed.
3. Assists in receiving, distribution and installation of workstation computer equipment and application software.
4. Answers questions or resolve technical problems for users via telephone, email, and remote access. Provides assistance concerning the use of computer software/hardware, including but not limited to business systems, reporting, printing, connectivity, productivity applications, and operating systems.
5. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
6. Supports application design by contributing expertise to applications, operations, and technical support teams.
7. Works with hardware and software vendors for product support and maintenance.
8. Performs a variety of office tasks. Enters data, prepares correspondence, answers phones, files and other office duties.

SKILLS & ABILITIES
Computer Skills

• Advanced skills navigating a computer operating system and applications
• Intermediate skill with word processing software
• Intermediate skill with spreadsheet software
• Knowledge of Microsoft Active Directory, VMware vSphere, Groupwise, Zenworks Configuration Manager, SQL, PC hardware, Server Hardware, networked hardware, HTML.
• Experienced in implementing complex software applications such as ERP, document imaging.

Certificates & Licenses
Valid State of Michigan operator’s license
Microsoft certifications preferred
Education & Experience
Bachelor’s degree in Information systems, business or related field.
Two years of experience preferred.