F5 Restoration
Department: Roofing Division
Reports To: Pittsburgh Operations Manager / Roofing Division Manager
Location: Philadelphia, Pennsylvania (Travel throughout the Greater Philadelphia Region)
Position Summary
The Roofing Inspector is responsible for representing F5 Restoration in the Philadelphia market by inspecting residential and commercial roofing systems, documenting storm damage, educating property owners, and serving as the primary point of contact throughout the inspection process. This position plays a critical role in delivering a professional customer experience while ensuring complete and accurate documentation for insurance claims and retail roofing projects.
The Roofing Inspector is not responsible for estimating or negotiating with insurance carriers. Their primary responsibility is gathering accurate field information, maintaining customer communication, and ensuring every project is prepared for a smooth production process.
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Primary Responsibilities
Customer Relations
• Respond promptly to assigned leads.
• Contact customers within one business day of receiving an assignment.
• Schedule inspections.
• Confirm appointments.
• Educate homeowners on the inspection process.
• Build trust through professionalism and product knowledge.
• Maintain regular communication with customers throughout the project lifecycle.
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Roof Inspections
Conduct thorough inspections including:
• Roofing materials
• Flashing
• Ridge caps
• Valleys
• Drip edge
• Gutters
• Ventilation
• Skylights
• Chimneys
• Siding damage
• Window wrap damage
• Soft metals
• Exterior collateral damage
Inspect for:
• Wind damage
• Hail damage
• Fallen tree damage
• Age-related deterioration
• Improper installation
• Storm-related damage
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Documentation
Complete all required documentation including:
• Inspection Checklist
• Customer Information Sheet
• Property Measurements (if required)
• Damage Assessment
• Moisture observations
• Safety concerns
Upload:
• All required photographs
• Drone photos (when applicable)
• Videos
• Inspection checklist
• Customer notes
to the F5 AI System before leaving the job whenever possible.
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Insurance Project Responsibilities
For insurance-related projects:
• Explain the insurance restoration process.
• Obtain signed contingency agreement when approved by management.
• Document all visible storm damage.
• Collect required homeowner information.
• Coordinate with Pittsburgh Operations.
• Be available for adjuster meetings if requested.
• Assist during insurance inspections.
• Document supplemental damage discovered during production.
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Retail Roofing Responsibilities
For retail customers:
• Explain roofing options.
• Discuss repair versus replacement.
• Gather all information necessary for estimating.
• Coordinate with estimating department.
• Present estimate if requested.
• Follow up with prospective customers.
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Internal Communication
Maintain constant communication with:
• Pittsburgh Operations
• Third-party estimating company
• Quality Control Manager
• Production Scheduler
• Roofing Subcontractors
• Customers
Provide updates after every significant milestone.
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Administrative Duties
• Maintain inspection schedule.
• Keep CRM updated daily.
• Submit inspection reports within 24 hours.
• Maintain organized project files.
• Track permit requirements.
• Coordinate HOA requirements when applicable.
• Verify production readiness.
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Safety Responsibilities
• Follow OSHA regulations at all times.
• Utilize proper ladder safety.
• Wear required PPE.
• Never inspect unsafe roofs.
• Complete all safety documentation.
• Report hazards immediately.
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Required Skills
• Strong communication skills
• Professional appearance
• Excellent customer service
• Detail-oriented
• Organized
• Self-motivated
• Ability to work independently
• Comfortable working at heights
• Problem-solving ability
• Time management
• Basic computer skills
• Smartphone proficiency
• Ability to learn roofing software and AI systems
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Preferred Qualifications
• Roofing experience preferred
• Restoration experience preferred
• Insurance claim experience preferred
• Sales experience is a plus
• Drone certification (preferred but not required)
• Valid driver's license with acceptable driving record
• Ability to lift 50 lbs.
• Ability to climb ladders and walk roofs safely
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Key Performance Indicators (KPIs)
The Roofing Inspector will be evaluated on:
• Customer contact within 24 hours of assignment
• Inspection completion rate
• Report submission within 24 hours
• Photo documentation quality
• Customer satisfaction scores
• Contract close rate
• Insurance approval rate
• Production-ready file accuracy
• Response time to customers
• Adjuster meeting attendance
• Safety compliance
• CRM update compliance
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Performance Expectations
• Contact every assigned customer within one business day.
• Complete inspections promptly and professionally.
• Submit complete inspection files within 24 hours.
• Maintain accurate documentation with no missing required photos.
• Represent F5 Restoration professionally at all times.
• Maintain positive customer relationships from first contact through project completion.
• Coordinate effectively with Pittsburgh Operations and all supporting departments.
• Meet or exceed monthly inspection and conversion goals established by management.