Why AAA Life

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

How You’ll Work

• Location: Livonia, MI
• Work Solution: Hybrid (T-Th)

Position Responsibilities

• Conduct independent annuity suitability reviews and partner with agents to obtain timely suitability approvals, serving as a trusted compliance resource.
• Review and process new and inforce annuity applications, ensuring all documentation is complete, accurate, and aligned with regulatory and company standards.
• Evaluate policy changes and service requests—including beneficiary updates, contract transfers, and partial or full withdrawals—ensuring timely and compliant execution.
• Manage annuity payment requests such as annuitization elections and recurring disbursements with attention to accuracy and member experience.
• Ensure all processing and review activities comply with regulatory requirements, internal policies, and industry best practices.
• Maintain strong, collaborative relationships with agents, field leadership, applicants, vendors, and internal business partners, proactively monitoring cases and reporting to support sales objectives while protecting member interests.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field (preferred).
• 6-8 years of experience in annuity processing, life insurance, or financial services operations.
• Experience performing suitability reviews.
• Experience with insurance or annuity systems (such as Policy Administration Systems).

Preferred Qualifications

• Strong understanding of annuity products, processing procedures, and regulatory compliance.
• Proficient in Microsoft Office Suite (Excel, Word, etc.) and familiar with internal systems used for annuity processing.
• Detailed knowledge of the sales process, distribution channels and product lines
• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal, with a customer service orientation.
• Relocation Available

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