Dispatcher

UST – A Tech24 Company

Location: Lewisville, TX

Compensation Range: $24-$28

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

Weekly Pay – Reliable pay, every weekFully Equipped for Success – Company computer and equipment provided Work-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youRetirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

 

Position Summary

As part of the UST team and broader Tech24 network, the Dispatcher serves as the central hub of communication between customers and technicians. This role is responsible for coordinating service requests, managing technician schedules, and ensuring timely, accurate, and professional service delivery. The ideal candidate remains calm under pressure, communicates clearly, and thrives in a fast-paced, ever-changing environment.

Key Responsibilities

Dispatch service calls and assign jobs to technicians in an efficient and timely mannerCoordinate and manage technicians' daily schedules and routesCommunicate appointment details and updates with customersDeliver a high level of customer service through professional and courteous interactionsClearly communicate service needs between customers and techniciansDistribute workload in a way that maximizes productivity while maintaining fairness across the teamTrack and coordinate follow-ups for jobs requiring return visitsLearn and effectively utilize the company’s dispatch and business systemsMaintain positive working relationships with technicians and administrative staffProvide backup support in the absence of the Branch ManagerParticipate in a rotational on-call schedule as needed

Qualifications

High school diploma or GED requiredMinimum of 3 years of dispatching experiencePrior experience in HVAC and/or food service industry preferredStrong attention to detail with the ability to work accurately and efficientlyExcellent customer service, verbal, and written communication skillsProficient in computer systems and dispatch softwareAbility to multitask and manage competing priorities in a fast-paced environmentSelf-motivated with the ability to work independently and follow through on tasksWillingness to participate in a rotational on-call scheduleExperience with third-party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus

Compensation Transparency

The advertised pay range for this position is $24-$28. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions. 

 

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/