Position Summary

The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance.

This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time.

The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans.

Key Areas of Focus

• Business & Systems Requirements Gathering
• Business Process Analysis & Continuous Improvement
• Cross-Functional Project Coordination
• Consumer Finance Product Support
• Compliance & Audit Support
• Support of Operational Reporting & Data Analysis efforts
• Business Process & Technical Documentation

What You'll Do

• Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities.
• Gather, analyze, document, and validate business requirements for:
  • Regulatory and compliance reporting
  • Internal and external audit requests
  • Operational initiatives
  • System enhancements
  • Process improvements
  • Business reporting
• Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests.
• Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation.
• Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation.
• Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status.
• Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions.
• Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures.
• Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements.
• Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives.

What You'll Bring: Required Qualifications

• Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience.
• Experience in business analysis, business systems analysis, project coordination, operations, or process improvement.
• Strong analytical and problem-solving skills with the ability to evaluate complex business processes.
• Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Experience documenting business requirements, workflows, business processes, and standard operating procedures.
• Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint.
• Experience using project management and collaboration tools such as Microsoft Project, Jira, Monday.com or Asana.
• Familiarity with relational databases and general data management concepts.

Preferred Qualifications

• Experience within the consumer finance, lending, banking, or broader financial services industry.
• Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts.
• Experience supporting regulatory reporting, compliance activities, and internal or external audit functions.
• Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions.
• Familiarity with accounting and financial reporting processes.
• Experience working with data reporting, business intelligence, and operational analytics initiatives.
• Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt.

Core Competencies

• Business Analysis
• Business Process Analysis & Improvement
• Requirements Gathering & Documentation
• Project Coordination
• Cross-Functional Collaboration
• Stakeholder Relationship Management
• Regulatory Compliance & Audit Support
• Business Process Documentation
• Technical Documentation
• Data Analysis
• Critical Thinking & Problem Solving
• Organizational Excellence
• Continuous Improvement

Success in This Role

Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations.