At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

The Sales Commission Analyst is responsible for the accurate calculation, validation, and distribution of commission reports for the internal sales teams. This role ensures commission plans are executed consistently, transparently, and in alignment with company policies.

The Analyst maintains the commission calendar, manages commission-related communications, and serves as the primary point of contact for questions regarding commission calculations, data integrity, and plan interpretation.

This role requires strong analytical skills, attention to detail, and the ability to partner cross-functionally with Sales, Finance, Payroll, and Business Intelligence. THIS IS A HYBRID POSITION WITH 3 DAYS IN OFFICE AND 2 DAYS REMOTE.

ESSENTIAL DUTIES:

Commission Calculation & Reporting

• Prepare accurate biweekly/monthly/quarterly commission calculations for internal sales teams
• Validate sales performance data against CRM and data systems
• Generate and distribute individual commission statements to sales representatives
• Ensure calculations align with approved commission plans and compensation structures
• Maintain documentation supporting all calculations and adjustments

2. Commission Calendar Management

• Maintain and publish the annual commission calendar (calculation, review, approval, and payout deadlines)
• Coordinate timelines across Sales Leadership, Finance, and Payroll
• Ensure timely processing and distribution of commission reports in accordance with the Commission Calendar
• Proactively communicate milestone dates and required inputs

3. Communication & Plan Support

• Serve as primary point of contact for commission-related questions
• Provide clear explanations of commission calculations and adjustments
• Support onboarding sessions related to compensation plans
• Document FAQs and common scenarios for consistent communication
• Partner with Sales Leadership to clarify plan interpretation and edge cases

4. Data Integrity & Controls

• Audit commission calculations for accuracy and completeness
• Identify discrepancies in CRM data, financial data, or performance metrics
• Recommend process improvements to reduce manual errors
• Maintain version control of commission plans and calculation logic
• Ensure compliance with internal controls and audit requirements

5. Reporting & Analysis

• Prepare summary reports on commission trends and payout analysis
• Analyze commission effectiveness and alignment with revenue goals
• Provide insights into attainment rates and compensation distribution
• Support Finance with accrual calculations and forecasting

Technical Skills

• Advanced proficiency in Excel (pivot tables, formulas, data validation, lookups)
• Strong data reconciliation and attention to detail
• Experience with CRM systems and sales performance data
• Familiarity with BI/reporting tools (AWS Quick Suite, Power BI, Tableau, or similar) preferred

Core Competencies

• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Clear written and verbal communication skills
• Ability to manage sensitive compensation information confidentially
• Strong organizational and time management skills
• Ability to handle high-volume inquiries during commission cycles

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field
• 2–5 years of experience in sales commissions, sales operations, finance, or compensation analysis
• Experience working with CRM systems (e.g., Hubspot)
• Experience preparing commission calculations or incentive compensation reporting preferred
• Experience in Payments industry and plus but not required

PHYSICAL REQUIREMENTS:

• Working Conditions: This is a hybrid position with days in office.
• Physical Activities: Occasional standing, stooping, reaching and lifting up to 25 pounds.
• Physical Demands: Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.

Note: This job description is not an employment agreement or contract. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.