Revenue & Referral Intake Specialist
US-OR-PORTLAND

Job ID: 26-48304
Type: Regular Full-Time
Multiple Locations - Portland Metro

Overview

You know that your job is about much more than gathering referral and payer information. As a Revenue and Referral Intake Specialist, you are the important link between patients and physician referrals. You are the calm presence that provides all parties with the information they need for the best possible experience. You treat all parties with the dignity that is a hallmark of the Legacy community. If this describes you, we’d like you to consider this opportunity.

Responsibilities

The Revenue and Referral Intake Specialist (RRIS) provides support to patients, providers, and staff for a wide variety of complex tasks such as initial patient registration, scheduling evaluation(s), referral, insurance authorization, charge and coding review.

Key Responsibilities:

• Processing of all referrals and prior authorizations to ensure timely handling in order to meet the department’s financial, customer service and regulatory standards.
• Monitors charge capture process to ensure timely handling in order to meet the department’s financial, customer service, and regulatory standards.
• Handles person-to-person patient inquiries regarding referral issues. Follows up with patient and other key players until issues are resolved.
• Schedules evaluation appointment(s) for a patient following the guidelines of the scheduling protocol for the respective Legacy Program.

Qualifications

Education:

• Associate degree in business or healthcare, or equivalent experience, required.

Experience:

• Standard office computer and keyboarding experience required.

Skills:

• Excellent verbal and written communication skills.
• Attention to detail, accuracy and organizational skills.
• Knowledge of medical terminology.
• Keyboard skills and ability to navigate electronic systems applicable to job functions.
• Knowledge of CPT and ICD-10 coding preferred.
• Knowledge of insurance and managed care practices preferred.