FLSA status: Full-time, Hourly

Summary

The Operations Specialist provides administrative, billing, and operational support to ensure efficient day-to-day operations. This position plays a key role in maintaining accurate records, coordinating billing and survey processes, supporting quality improvement initiatives, and assisting with departmental projects. The role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities while providing outstanding internal customer service.

Billing and Administrative Support

• Process ongoing billing functions for multiple programs.
• Maintain billing documentation and records.
• Complete routine data entry and verify the accuracy and completeness of information according to established timelines.
• Prepare correspondence, client letters, reports, and other departmental documents.
• Monitor and distribute incoming faxes and other communications to appropriate staff.
• Coordinate outgoing mailings, including bulk mailings using office equipment.
• Provide administrative support for departmental initiatives, projects, and operational activities.

Quality Improvement and Program Support

· Prepare, distribute, and track surveys, program evaluations, and other quality improvement tools.

· Compile and enter survey results while ensuring data accuracy and completeness.

· Prepare and distribute monthly client correspondence.

· Support report development and data retrieval, including pulling, organizing, and compiling information to support operational and quality improvement activities.

· Maintain inventory of the In-Home Care workstation.

· Inspect and replenish office first aid kits.

· Maintain and update departmental templates, forms, and other standardized documents to ensure information remains current, accurate, and consistent.

Communication and Customer Service

· Collaborate effectively with multiple departments to support reporting, quality improvement, and operational initiatives.

· Maintain confidentiality of client and member information in accordance with HIPAA and organizational policies.

· Assist with organizational events and special projects.

· Provide oversight and direction to office volunteers as assigned.

Required Skills and Abilities:

· Exceptional organizational and time management skills.

· Strong attention to detail and accuracy.

· Ability to prioritize multiple assignments and consistently meet deadlines.

· Proficiency with Microsoft Office Suite and ability to adapt to new software systems

· Strong written and verbal communication skills.

· Ability to maintain confidentiality and handle sensitive information with discretion.

· Excellent customer service and interpersonal skills.

· Ability to work independently while collaborating effectively with multiple departments.

Education and Experience:

· Associate’s degree or equivalent experience required.

· Minimum two years of administrative support experience in an office environment preferred.

· Experience with data entry, reporting, billing, or quality improvement activities preferred.

· Must be able to remain in a stationary position 50 percent of the time.

· Must be able to lift up to 10 pounds occasionally.

Other:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military status, or any other characteristic protected by applicable federal, state, or local law.

In accordance with Ohio law, we are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants who require such accommodations during the hiring process. If you need assistance or accommodation due to a disability, you may contact our HR department.

In a small organization, responsibilities may evolve. This position may include other duties assigned to support organizational operations and needs.

At-Will:

Employment with SourcePoint is on an at-will basis. This means that either you or the Company may terminate the employment relationship at any time, with or without notice, and with or without cause, subject only to applicable law. Nothing in this job description, nor any other communication, should be construed as creating a contract of employment or altering the at-will relationship.