ROLE AND ESSENTIAL FUNCTIONS

The Payroll Specialist provides accurate and timely payroll services to all Acumen Fiscal Agents client employees and Vendors.

• Payment of AFA client employees' payroll by accurately calculating pay and all deductions, issuing checks in a timely manner
• Exceeds customer (internal and external) expectations by building productive relationships, and taking responsibility for customer satisfaction and loyalty
• Maintains all payroll information by collecting, calculating and entering data into system
• Process timecards in the payroll software to generate checks, direct deposits, and reports; analyze various reports to ensure accuracy and completeness of payroll
• Communicate with internal and external customers to answer questions and provide guidance on policies and procedures
• Updates payroll records by entering changes in exemptions, insurance coverage, deductions, job titles, functions and client information.
• Maintain the master file of time sheets and all other payroll related documentation require
• Prepares reports by compiling summaries of earnings, taxes, deductions, and disability and non-taxable wages
• Resolves payroll discrepancies by collecting and analyzing information
• As needed, provides payroll information by answering questions and requests
• Maintains payroll operations by following policies and procedures, and reporting needed changes
• Maintains employee confidence and protects payroll operations by keeping information confidential
• Contributes to team effort and success by accomplishing goals and objectives
• Ability to handle customer inquiries via phone and e-mail in fast-paced environment
• Ability to prioritize and meet rigid deadlines
• Performs all other job-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

RESPONSIBILITIES AS A TEAM MEMBER

• Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet deadlines
• Ensures effectiveness in processes to achieve/seek best practice

EQUIPMENT NORMALLY USED

• Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
• May use other office equipment as needed

QUALIFICATIONS

• High School Diploma or equivalent
• A background in Customer Service, Client Service, Operations, Payroll or Financial systems
• Advance Excel Skills (Pivot Tables, VLookup's, etc)
• Ability to learn new software quickly
• Ability to communicate effectively both orally and in writing
• Ability to respectively and effectively interact with others
• Attention to detail and ability to manage time in a time sensitive environment
• High standard of integrity and sound business ethics
• Excellent computer skills to include Microsoft Word and Excel as well as E-Mail
• Excellent interpersonal skills, task focused with a high degree of accuracy
• Ability to work well in a team environment and with limited supervision
• Ability to work within deadlines and in a fast-paced environment
• Willing to work overtime, including weekends to meet high volume demands

PREFERRED QUALIFICATIONS

• Associate degree

COMMUNICATION SKILLS

• Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

PHYSICAL AND MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

• The employee must be able to sit for extended periods of time entering data into multiple systems
• The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
• The employee may be required to answer the phone as well as respond to team members and internal customers
• The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
• The employee is frequently required to stand, walk, and talk for an hour or more
• Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
• Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines

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