Location: Dover, Delaware
Position Type: Full-Time, In-Person Leadership Position
Reports To: Assistant Director of Programs & Operations
Regional Coverage: Delaware, Maryland, and Rhode Island
Compensation: 26.00-$27.00 per hour

RISE Services LLC is growing—and we need a leader who can manage both the people delivering our services today and the applications that will allow us to serve more people tomorrow.

We are seeking a highly organized, hands-on Regional Director of Employment Services & Expansion to oversee our employment programs in Delaware, Maryland, and Rhode Island while also leading provider enrollment and expansion projects in additional states.

This is a unique role for someone who is equally comfortable:

• Supervising employees and holding teams accountable

• Building relationships with state agencies and referral partners

• Monitoring service quality, documentation, and program performance

• Reading complicated government instructions

• Creating detailed application checklists

• Researching requirements using official sources

• Organizing large amounts of documentation

• Following up persistently until an application is complete

This is not a position for someone who only wants to manage from behind a desk. It is also not simply an administrative application-coordinator position. We need a regional leader who can support employees, solve operational problems, represent RISE Services professionally, and take ownership of multi-state expansion projects.

The Regional Director’s time will be divided between:

The Regional Director will oversee RISE Services’ employment programs in Delaware, Maryland, and Rhode Island.

Responsibilities include:

• Directing daily employment-service operations across the assigned region

• Supervising Employment Program Managers, Lead Employment Specialists, Employment Specialists, and other assigned employees

• Establishing clear expectations for service delivery, communication, productivity, documentation, and professional conduct

• Conducting individual supervision, team meetings, field observations, and performance follow-up

• Monitoring caseloads, staffing capacity, service utilization, authorizations, and program outcomes

• Reviewing documentation for accuracy, timeliness, quality, and billing readiness

• Addressing late or incomplete documentation, performance concerns, staffing gaps, and service interruptions

• Ensuring compliance with state vocational rehabilitation requirements, funding-source expectations, company policies, and CARF standards

• Supporting recruitment, interviews, onboarding, training, and employee retention

• Building relationships with vocational rehabilitation agencies, schools, employers, families, community organizations, and other referral partners

• Conducting presentations and outreach to increase referrals and community awareness

• Preparing accurate reports regarding staffing, referrals, services, documentation, compliance, and regional performance

• Escalating serious employee, client, safety, ethical, or compliance concerns appropriately

• Assisting with limited direct program coverage when necessary to protect service continuity

The Regional Director will also coordinate government provider applications and expansion projects for RISE Services.

The initial focus will include Maryland, Delaware, Rhode Island, and Kentucky, with future opportunities involving additional states and programs.

Application and expansion responsibilities include:

• Reading application instructions and determining exactly what is required

• Researching current requirements using official state and federal government sources

• Creating detailed application checklists, timelines, and responsibility assignments

• Completing provider applications, enrollment forms, and online submissions

• Coordinating Medicaid provider enrollment, Medicaid waiver, vocational rehabilitation, and other human-services applications

• Gathering corporate, programmatic, financial, clinical, compliance, personnel, and operational documentation from the appropriate departments

• Organizing application exhibits, policies, forms, attestations, and supporting evidence

• Uploading documents to government portals and maintaining accurate submission records

• Tracking submitted, pending, missing, rejected, and approved items

• Monitoring deadlines and ensuring applications do not remain inactive without follow-up

• Communicating professionally with government agencies and provider-enrollment representatives

• Responding to requests for corrections, clarification, or additional documentation

• Maintaining organized electronic files and a master expansion tracker

• Verifying that the current version of each application, regulation, manual, and submission process is being used

• Identifying questions that require executive, financial, legal, clinical, or compliance decisions

• Obtaining answers from the appropriate leader rather than guessing or submitting unsupported information

• Providing leadership with regular written updates concerning application status, barriers, deadlines, risks, and required decisions

• Supporting startup planning after an application or provider enrollment is approved

Prior Medicaid enrollment experience is helpful, but it is not required. RISE Services can provide organizational and program information. We need someone who can analyze requirements, organize the process, ask intelligent questions, and persist until the project is completed correctly.

Applicants should carefully review the following requirements before applying:

• This position is based in the RISE Services office in Dover, Delaware.

• This is not a fully remote position.

• Initial orientation and training must be completed in person.

• Training may require attendance at the Dover office and other designated RISE Services locations.

• Regular travel within Delaware is required.

• Travel to Maryland is required approximately once each month.

• Travel to Rhode Island is required at least once each quarter.

• Some travel will require overnight stays.

• Additional travel may be required for agency meetings, program development, training, employee support, urgent operational matters, or expansion activities.

• The selected candidate must be able to maintain a visible leadership presence with employees and partners across the assigned region.

• Bachelor’s degree in human services, rehabilitation, social work, psychology, education, workforce development, business administration, healthcare administration, public administration, legal studies, or a related field preferred; substantial relevant experience may be considered

• At least three years of relevant experience in human services, supported employment, vocational rehabilitation, disability services, healthcare administration, provider enrollment, licensing, credentialing, compliance, workforce development, or a related setting

• Previous supervisory, team-lead, project-management, or program-management experience

• Demonstrated ability to manage employees, complex projects, documentation, deadlines, and competing priorities

• Exceptional attention to detail and follow-through

• Strong research, writing, proofreading, and professional communication skills

• Ability to read and apply complicated written instructions

• Ability to distinguish between administrative questions and matters requiring compliance, clinical, financial, legal, or executive review

• Ability to communicate professionally with government agencies and external partners

• Proficiency with Microsoft Office and the ability to learn electronic records, government portals, and project-management systems

• Ability to work independently without allowing projects to stall

• Ability to provide clear status reports and escalate barriers promptly

• Ability and willingness to complete required in-person training and recurring interstate travel

• Valid driver’s license, acceptable driving record, and reliable transportation

• Ability to satisfy all applicable background-check and employment-screening requirements

• Experience with supported employment, job development, customized employment, Pre-Employment Transition Services, or vocational rehabilitation

• Experience supervising employees across multiple offices, regions, or states

• Experience working with state vocational rehabilitation agencies

• Experience completing Medicaid, Medicaid waiver, licensing, credentialing, provider enrollment, government contracting, or human-services applications

• Experience with policy development, regulatory research, or compliance documentation

• Knowledge of CARF standards and quality-improvement practices

• Experience developing referral relationships and representing an organization before external stakeholders

• Experience launching, expanding, or stabilizing a human-services program

• Paralegal-type research, document-management, or application-assembly skills

• Can lead employees while also managing detailed projects

• Enjoys turning complicated instructions into an organized action plan

• Notices when a document, signature, attachment, or requirement is missing

• Creates checklists and tracking systems without being asked

• Follows up consistently and professionally

• Does not allow applications to sit untouched for weeks

• Knows when to research independently and when to ask for guidance

• Never guesses when an application requires an official answer

• Can manage multiple states without losing track of deadlines

• Communicates problems early instead of waiting until a deadline is missed

• Takes ownership of getting projects across the finish line

• Is genuinely satisfied by checking the final box on a complicated application

RISE Services LLC provides individualized employment and community-based services designed to help people with disabilities achieve meaningful employment, greater independence, and full participation in their communities.

RISE Services LLC is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.

Apply at: www.risesgroup.com/careers

Applicants who cannot complete the required in-person training or recurring interstate travel should not apply.