Catering Sales Manager OEM

Department: Sales and Catering

Reports To: Director of Sales

FLSA: Non-Exempt (OEM)

The Catering Sales Manager is responsible for generating and managing catering sales within the hotel. This position involves client acquisition, event planning coordination, and maintaining strong client relationships to maximize revenue while ensuring guest satisfaction. This role is critical for the hotel’s success in growing its catering and event business, ensuring a positive guest experience while achieving revenue goals.

Key Responsibilities:

Sales and Revenue Generation

Proactively identify, solicit, and close catering sales opportunities to achieve revenue targets.

Build and maintain relationships with corporate clients, wedding planners, and event organizers.

Develop and present catering proposals tailored to client needs and budget.

Collaborate with the sales and marketing team to create promotional campaigns for catering services.

Event Coordination

Serve as the main point of contact for clients from initial inquiry to post-event follow-up.

Work with the hotel’s banquet and culinary teams to ensure seamless execution of events.

Conduct site visits, client tastings, and event walkthroughs to finalize details.

Create and manage Banquet Event Orders (BEOs) to communicate client requirements to operations teams.

Guest Relationship Management:

Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.

Maintain ongoing relationships with clients to encourage repeat business.

Gather and analyze client feedback to continuously improve service standards.

Administrative and Operational Duties

Prepare and manage contracts, proposals, and event budgets.

Maintain accurate records in hotel sales and catering management systems (e.g., Delphi, Opera).

Monitor event profitability and ensure adherence to hotel policies and procedures.

Collaboration

Partner with the Food & Beverage, banquet, and event planning teams to ensure all aspects of the event are executed according to plan.

Coordinate with the hotel’s sales team to cross-sell services, including guest rooms and other amenities.

Marketing and Networking

Represent the hotel at trade shows, networking events, and community outreach initiatives.

Assist in creating marketing materials and digital campaigns to promote catering services.

Qualifications

Bachelor’s degree in hospitality management, business, or a related field (preferred).

2+ years of experience in catering sales, event planning, or hotel sales.

Strong knowledge of hotel operations, catering trends, and event logistics.

Excellent communication, negotiation, and organizational skills.

Proficiency in hotel CRM and sales software (e.g., Delphi, Opera, Salesforce).

Availability to work flexible hours, including evenings and weekends, based on event schedules.

Key Skills:

Sales and marketing expertise

Event coordination and planning

Strong interpersonal and customer service skills

Attention to detail and multitasking

Budget management and cost analysis

Team collaboration and leadership

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. This is a guideline and does not constitute a written or implied employment contract.