Case Manager - Intensive Housing

Location: Milwaukee County, WI
Schedule: Full-Time | Approximately 40 Hours Per Week
Work Setting: Hybrid office and community-based work, with frequent local travel

Pay Range: $38,341 - $57,211

Make a Difference. Build Stability. Change Lives.

Are you passionate about helping people overcome barriers, achieve housing stability, and build a stronger future?

We are seeking a compassionate, resourceful, and motivated Case Manager - Intensive Housing to support individuals and households experiencing unsheltered homelessness and other forms of homelessness that meet Category 1 eligibility criteria. In this rewarding role, you will help people secure housing, maintain successful tenancies, connect with essential resources, and move toward greater independence.

As a Case Manager, you will build trusting relationships, advocate for the people you serve, collaborate with landlords and community partners, and provide individualized support when it matters most. From helping someone find an apartment to preventing an eviction or navigating a crisis, your work will have a direct impact on housing stability and quality of life.

If you believe everyone deserves a safe place to call home and are ready to turn that belief into action, we encourage you to apply!

What You'll Do

Support Housing Stability

• Help individuals and households maintain safe, stable housing and develop the skills and resources needed for long-term tenancy.
• Assist people in locating available apartments in the private rental market when housing has not yet been secured.
• Provide intensive support during the initial months of tenancy and whenever additional assistance is needed.
• Work with landlords and property management teams to address concerns, resolve conflicts, and prevent evictions.
• Help individuals complete lease renewals, housing recertifications, income verifications, and other required documentation.

Provide Person-Centered Case Management

• Assess individual needs related to mental health, substance use, physical health, personal care, housing maintenance, and other areas affecting housing stability.
• Develop and update an Individualized Service Plan with each person served every six months.
• Complete at least four community-based contacts per person served each month, including a minimum of two home visits.
• Apply recovery-oriented, person-centered, and harm reduction approaches to support individual goals and promote independence.
• Recognize when additional services or higher levels of care may be needed and coordinate appropriate referrals.

Connect People With Resources

• Link individuals to community resources, including mental health services, substance use treatment, energy assistance, eviction prevention, moving assistance, employment support, job training, and volunteer opportunities.
• Participate in Housing Services navigation workgroups to share resources, troubleshoot challenges, and coordinate support.
• Encourage participation in resident advisory groups, community committees, and advocacy opportunities related to housing, mental health, disability rights, substance use services, and social justice.

Coordinate, Advocate, and Document

• Maintain consistent communication with landlords, property managers, service providers, and community partners.
• Fulfill designated housing-related proxy responsibilities when authorized and required, including participation in initial eligibility interviews and annual recertifications.
• Maintain accurate, timely, and thorough case notes, service plans, electronic health records, and other required documentation.
• Follow agency policies, professional standards, funding requirements, and applicable confidentiality expectations.

What We're Looking For

We are looking for someone who combines empathy with practical problem-solving skills and understands the importance of meeting people where they are.

Required Qualifications

• A bachelor's degree is preferred.
• In lieu of a bachelor's degree, an associate degree and at least one year of experience working with homeless populations are required.
• Exceptions to education and experience requirements may be considered on a case-by-case basis with prior approval from Housing Services.
• A valid driver's license, access to a personal vehicle, and sufficient automobile insurance to meet agency requirements.
• Ability to meet all applicable agency and contractor requirements for criminal and caregiver background checks, driving record review, and drug screening.

Preferred Experience

• At least one year of experience working with individuals experiencing mental health challenges, substance use concerns, and/or co-occurring needs.
• Experience in case management, housing services, homelessness prevention, supportive housing, behavioral health, or community-based social services.

Skills That Will Help You Succeed

• Compassion and advocacy: A genuine commitment to housing access, mental health advocacy, and person-centered care.
• Crisis communication: The ability to communicate calmly, respectfully, and effectively with individuals experiencing difficult circumstances.
• Assessment and engagement: Strong interviewing, assessment, and relationship-building skills, with an understanding of recovery and harm reduction.
• Problem-solving: The ability to identify barriers, evaluate options, and develop practical solutions.
• Communication and collaboration: Strong written and verbal communication skills and the ability to work effectively with diverse individuals, colleagues, landlords, and community partners.
• Organization and documentation: Excellent time management, attention to detail, and the ability to manage multiple cases, priorities, and deadlines.
• Technology: Proficiency with Microsoft 365, email, internet applications, electronic health records, and case documentation systems.
• Professional integrity: A commitment to ethical conduct, cultural responsiveness, confidentiality, agency values, and respectful collaboration.

Work Environment and Physical Requirements

This is a mobile, community-based position serving individuals throughout Milwaukee County. Work takes place in an office, individuals' homes, and other community settings.

• Full-time schedule averaging 40 hours per week.
• Regular local travel for home visits, community appointments, meetings, and other service-related activities.
• Transportation of individuals served may be required.
• A flexible schedule is necessary to respond to service needs.
• Ability to navigate stairs and move throughout community settings.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why This Work Matters

Housing stability is about more than having a place to live. It creates a foundation for improved well-being, greater independence, stronger community connections, and new opportunities.

As a Housing Case Manager, you'll help people navigate complex systems, overcome barriers, maintain housing, and take meaningful steps toward their goals. Your ability to listen, advocate, coordinate resources, and build trust can make a lasting difference.

Ready to make an impact?

If you're a compassionate problem-solver who believes in dignity, housing stability, and the power of individualized support, we invite you to apply and join us in helping people build a more stable future.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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