Company Information

Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations - delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth.

Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is open to remote candidates based in the United States and able to travel frequently for client commitments and internal meetings.

The Opportunity

The Senior Vice President, Client Value Management is a founding Customer Success and retention leadership role — reporting to the Chief Commercial Officer.

You will be the founding leader of Client Value Management (CVM) at Curinos — a new function accountable for ensuring every client achieves the value they expect from our products and services, and for the retention outcomes that follow. The mandate is explicit: improve Gross Revenue Retention from the mid-80s toward 90%+ across our enterprise portfolio.

This is a build role and you will design the operating model, hire and develop the team, define the coverage model, and establish the governance that makes client value realization consistent and renewal outcomes predictable — all while the company transitions clients from legacy point solutions onto our platform. The work is visible: you will present retention performance and portfolio health to our executive team, board, and private equity investors.

Decision rights

We believe accountability requires authority, so we are explicit about what this role controls:

• Decides: CVM team structure, hiring, and portfolio coverage model; client health methodology and risk classification; escalation calls and at-risk account intervention plans
• Decides with the CCO: renewal strategy on strategic accounts, retention-related commercial exceptions, and investment trade-offs across the post-sales organization
• Influences: product roadmap priorities through the voice of the client, and delivery priorities across Client Success, Technical Success, and Advisory

What You Will Do

Build the Function

Own portfolio-level retention

Lead at the client executive level

What We Are Looking For

Why This Role

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
• Unlimited PTO, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services

Applying:

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at careers@curinos.com and we’ll do everything we can to help.

Inclusivity at Curinos:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.