Our Core Values – C.A.R.S.

Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.

Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.

We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Position Summary

The Rental Return Agent provides superior, friendly, and efficient service throughout the rental car process and assists customers with the rental return process.

Key Responsibilities

Greet all customers as they arriveAssist customers with luggageAdvise and review rental charges and provide an accurate receiptInquire about service and satisfactionInspect the vehicle and determine the fuel tank levelComplete a service alert for any mechanical or body damage reported by customersIdentify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot locationAssist the service department with vehicle cleaning as neededKeep the lot organized for ease of access and traffic flowMaintain knowledge of rental/return documents, fuel services, surcharges, and optional coverageUnderstand the damage/loss reporting procedurePerform additional related duties as required or assigned