Department: Resident Care Department

Reports To: Resident Care Director

Status: Non-exemp

Job Summary

Performs the resident services tasks as assigned by the Resident Care Director. Our services are a prime focus for our Resident Care department. This position provides service and care to each resident in a timely efficient manner. Maintain high resident and family satisfaction, meet high expectations, and ensure that The HallKeen Assisted Living Community services are implemented in service/customer focused manner.

Duties and Responsibilities

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

• Provides activities of daily living assistance to the residents as directed from each Resident’s Service Plan.
• Provides Medication reminders according to state regulations. (NOT TO ADMINISTER)
• Understands and complies with all Resident Rights.
• Works well with seniors showing understanding and patience.
• Prioritizes tasks to ensure optimum services to residents as requests and needs change.
• Informs supervisor of changes in the resident’s condition and needs. Documents these observations thoroughly and communicates any changes to other staff.
• Provides personal services for residents in a professional and efficient manner.
• Assists relatives, visitors, and guests as needed.
• Maintains a positive and professional environment and projects a calm and competent image.
• Adheres to all OSHA regulations and safety procedures when bending, lifting, and using equipment.
• Maintains assisted living area to be clean and odor free.
• Respond to resident needs and requests.
• Promote a positive work environment that emphasizes teamwork.
• Ability to be flexible.
• Immediately reports any personal accident or work-related injury.
• Ensures efficient use of company supplies, materials, tools, and resources.
• Shows attention to detail and has an acute sense of responsibility.
• Shows an ability to relate to and perform job functions for the elderly in a positive and efficient manner.
• Shows a consistent ability to coordinate multiple tasks. Has a positive attitude and works well under pressure.
• Maintain high level of confidentiality regarding residents, staff, and community.
• Work assigned hours on a daily/weekly basis. Regular, punctual attendance.
• Be available for on-call emergency situations.
• Takes steps to minimize energy usage on a consistent basis.
• Special projects/assignments as delegated by Resident Care Director.
• The Resident Care Assistant responsibilities can also include housekeeping and dining room duties.
• May perform other duties as assigned.
• Demonstrates flexibility and willingness to help other staff whenever necessary.

Minimum Qualifications

• Must have current certification as a nursing assistant or have successfully completed the certified home health aide or homemaker/personal care homemaker training program.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete HallKeen Assisted Living Communities, LLC’s Medication Training.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Able to work various schedules and shifts as needed.

Required Behavior

• Appearance is neat, clean, and according to dress code.
• Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.
• Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Able to work cooperatively with a group of people to achieve goals and objectives.
• Able to be tactful; maintain confidences, foster an ethical work environment; give proper credit to others; handle all situations honestly.
• Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.

Physical Demands

• Physically able to move at least 50 lbs. without assistance.
• Physically able to bend, reach, and work in small areas.
• Physically able to push and pull equipment and furnishings.
• Physically able to stand for long periods of time.

Benefits: Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit. Employee referral bonus, and resident referral bonus.