• Manage assigned lab department worklist to ensure timely TAT
• Knowledge of all labs worklist to ensure proper coverage
• Use all proper software / programs
• Execute on proper escalation of delays or problems post triage of worklist
• Communicate with excellent customer service
• May maintain and manage key or special accounts
• May assist in providing service to sales organization
• May provide evening or weekend afterhours on-call coverage as needed
• Other duties as assigned by the Director of Operations Excellence

• High School Diploma or equivalent. Additional training in medical terminology and/or laboratory operations preferred
• Two (2) or more years of experience in laboratory operations is preferred
• Excellent typing and data entry skills
• Proficient with MS Office programs and database management
• Strong knowledge of lab processes and testing
• Highly focused on service orientation
• Ability to adapt to changing procedures, policies, and work environment
• Ability to communicate effectively
• Strong organizational skills, attention to detail, and follow up skills
• Ability to work independently and as a team player
• Must be willing to work in a fast paced, multi-tasking environment and maintain production and quality standards
• Ability to handle stressful situations and demonstrate a potential for strongproblem solvingskills
• Must be able to work in a biohazard environment and comply with safety policies and standards outlined in Safety Manual

Yes.