We are growing and in search of experienced Liability and Property Claims Examiners to join our team!

This is a hybrid position and requires the individual to be on-site at least 3 days a week; office is located in Pinellas Park, Florida.

Our Liability and Property Claims Examiners employ a high level of customer service to our policyholders by empathetically handling each claim and working as efficiently with focus customer service. Our Liability and Property Claims Examiners also have direct responsibility for handling homeowners and general liability property damage, bodily injury, personal injury and medical payment claims from initial claims set up through final resolution of the claim, including litigation.

Who are we?

Following the destructive hurricane seasons of 2004 and 2005, a group of seasoned insurance professionals saw the lack of private companies devoting themselves to the Florida marketplace and wanted to provide a solution for Florida homeowners. Among this investment group is the Jerger family, who have been leaders in the Florida insurance industry since 1946. Since 2006, American Traditions Insurance Company has become the largest writer of manufactured home insurance in Florida.

Why work with us?

We are a family-based organization where your voice can be heard, and you will not get “lost in the crowd”. It is our mission to provide a reliable and timely claims experience for our customers, with a culture that supports personal growth and development opportunities for all employees. We value our employees and are committed to providing competitive compensation and benefit packages to our employees including:

• This is a full-time salary/exempt position with a starting salary range of $60,000-85,000 based on experience.
• Medical, Dental, and Vision starting day 1 of employment
• Multiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium
• 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
• Generous PTO and paid holiday schedule
• 1 day of paid volunteer time off per year
• Onsite workout facility
• Casual dress code (work appropriate)
• 37.5 hour work weeks with great work/life balance as our goal!

What will you be doing?

• Interpret and apply policy coverage to loss for low to intermediate severity level claims.
• Communicate policy coverage and benefits to our customers.
• Investigate and document cause of loss and area of origin.
• Take recorded statements of all parties involved, including witnesses.
• Create, review, and/or approve estimates for the cost of repair or replacement of damaged or destroyed property – Desk Adjust with Xactimate.
• Report findings of investigation, coverage interpretation and damage estimates to company through proprietary system and maintain active and current diaries.
• Negotiate successfully with insureds, contractors, and vendors; may interact with public adjusters and attorneys under close supervision.
• Comply with all legal, statutory and regulatory requirements.
• Identify and document subrogation opportunities; Identify and address salvage of damage or destroyed items.
• Identify and investigate questionable and possible fraudulent activity.
• Comply with all service standards and guidelines of our organization.
• Perform other duties as assigned.

The Ideal Candidate will possess:

• Valid Florida Adjusters License
• At least two years of professional experience in Homeowners P&C claims handling (five years preferred)
• Associate’s degree or other industry-recognized designation(s) (e.g. CPCU, AIC, SCLA,) - Bachelor’s degree (preferred) Or an equivalent combination of education, training, and experience
• Demonstrate ability to work independently and exercise sound judgment
• Excellent time management, organization, multi-tasking, and prioritization skills
• Excellent oral and written communication skills
• Intermediate level understanding of residential construction (preferred)
• Maintain currently active adjuster license and complies with continuing education (“CE”) requirements
• Strong mathematical and analytical skills
• Attention to detail
• Proficiency with all Microsoft Office© products
• Experience using Xactimate© and Xactanalysis© (preferred)

Additional Info:

Our office is located at 7785 66th St. N, Pinellas Park, FL 33781 in the Richard and Evelyn Jerger Building. This is a hybrid position and requires the individual to be on-site at least 3 days a week. Typical Office hours are 8:30-5:00 pm Monday-Friday; however, slight variations in schedule can be accommodated.

Physical requirements:

This position is in an office environment and would require:

• Ability to sit for extended periods while working at a desk or computer.
• Ability to stand, walk, and move throughout the office as needed for meetings and collaboration.
• Constantly operates a computer, keyboard, mouse, and other office technology.
• Ability to communicate verbally and in writing with colleagues, clients, and leadership.
• Ability to occasionally lift or move light office materials (e.g., files, binders, laptops) up to 15 pounds.

West Point is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.