Position Overview

PBACO is seeking a highly strategic, detail-oriented, and execution-focused Chief of Staff / Executive Assistant to support the Chief Provider & Practice Success Officer (CPPSO). This newly created role is designed to serve as a force multiplier for executive leadership as PBACO scales its national provider and practice success strategy.

This individual will operate at both a strategic and operational level — managing executive priorities, driving cross-functional initiatives, improving internal systems, and ensuring seamless execution of high-impact projects. The role requires discretion, business acumen, strong project management skills, and the ability to anticipate needs in a fast-paced, high-growth environment.

Key Responsibilities

Strategic & Operational Support

• Partner closely with the CPPSO to prioritize and execute department initiatives aligned with PBACO’s national growth strategy.
• Drive execution of strategic projects related to provider engagement, practice optimization, performance improvement, and value-based care expansion.
• Track KPIs, dashboards, and reporting metrics for provider and practice success initiatives.
• Prepare executive-level presentations, briefing materials, board-ready reports, and strategic communications.
• Identify process gaps and implement scalable operational improvements as the department grows.

Executive Support

• Manage complex calendar, travel, and meeting logistics for the CPPSO.
• Prepare agendas, capture action items, and ensure follow-through on key decisions.
• Serve as gatekeeper and strategic liaison across internal departments and external stakeholders.
• Anticipate executive needs and proactively manage competing priorities.

Cross-Functional Coordination

• Collaborate with Clinical, Operations, Finance, IT, Growth, and Compliance teams to align on initiatives.
• Facilitate communication between field providers, practice leadership, and corporate teams.
• Support onboarding and engagement strategies for new practices as PBACO expands nationally.
• Ensure alignment between provider performance initiatives and enterprise goals.

Special Projects

• Lead and manage high-priority projects as assigned.
• Support national expansion efforts including due diligence, integration planning, and rollout coordination.
• Develop and maintain standardized documentation, workflows, and process maps.

Qualifications

• Bachelor’s degree or relevant professional experience preferred.
• 5+ years of experience supporting C-suite or senior executive leadership in a fast-paced, high-growth environment.
• Demonstrated experience managing complex calendars, executive communications, and high-level meeting coordination.
• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
• Exceptional written and verbal communication skills with the ability to prepare executive-ready materials and correspondence.
• High level of discretion, professionalism, and emotional intelligence when handling confidential matters.
• Advanced proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word); experience with collaboration tools such as Teams or similar platforms preferred.
• Ability to anticipate needs, think proactively, and operate independently with minimal oversight.
• Experience in healthcare is a plus but not required.