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JOB TITLE: Chief Operations Officer

PROGRAM/DEPART.: Administration

REPORTS TO: Chief Executive Officer

SUPERVISES: Human Resources, IT, Facilities, Property Development/Management

FLSA STATUS: Regular/Full-Time

EMPLOYEE STATUS: 40 hours/week/hourly

PROBATIONARY PERIOD: Ninety (90) days

WORK FROM HOME STATUS: eligible

POSITION SUMMARY:

The Chief Operations Officer provides executive leadership and oversight of CAPSC’s administrative and operational functions, including Human Resources, Information Technology, Facilities, and Property Development. The position has primary leadership responsibility for the agency’s human resources function, including workforce planning, recruitment and retention, employee relations, compensation and benefits, performance management, policy development, regulatory compliance, and organizational culture.

The COO works closely with the CEO and senior leadership team to ensure CAPSC has the workforce, systems, policies, facilities, and infrastructure necessary to effectively carry out its mission and support agency programs and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide executive leadership and oversight of all Human Resources functions, including recruitment, retention, onboarding, compensation, benefits, employee relations, performance management, and separation of employment.

Develop, implement, and maintain personnel policies, procedures, and practices that support CAPSC’s mission, organizational culture, and operational needs.

Ensure compliance with applicable federal and state employment laws, regulations, funding requirements, and agency policies.

Advise and support the CEO, leadership team, managers, and supervisors on employee relations, performance management, staffing, organizational structure, and complex personnel matters.

Lead workforce planning and employee recruitment and retention strategies to ensure CAPSC can attract, develop, and retain a qualified workforce.

Oversee compensation and benefits administration and periodically evaluate salary structures, benefits, job classifications, and other employment practices for competitiveness, equity, sustainability, and compliance.

Oversee employee investigations, corrective actions, grievances, and other sensitive employee relations matters in consultation with the CEO and legal counsel, as appropriate.

Provide leadership and oversight of centralized agency operations, including Information Technology, Facilities, Support Services, records management, telecommunications, security, transportation, and other administrative functions.

Ensure administrative and operational functions effectively support CAPSC programs, employees, and service delivery.

Ensure compliance with contractual requirements, insurance requirements, applicable government regulations, and workplace and facility safety standards.

Oversee agency technology, equipment, physical assets, and operational infrastructure and identify opportunities for modernization, efficiency, and improvement.

Plan and oversee short- and long-term facility maintenance, capital improvements, renovations, security, energy efficiency, and space utilization.

Oversee the preparation, analysis, negotiation, and administration of contracts related to equipment, materials, supplies, products, professional services, facilities, and other operational needs.

Oversee the acquisition, management, distribution, storage, and appropriate disposition of agency equipment and supplies.

Provide executive oversight of agency facilities, real estate, building operations, maintenance, property development, and related projects.

Direct and support Facilities staff and other personnel within assigned operational areas.

Collaborate with Program Directors and other members of leadership to identify and respond to operational, staffing, facility, technology, and administrative needs across the agency.

Perform other duties as assigned in support of CAPSC’s mission and organizational objectives.

KNOWLEDGE AND ABILITIES:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skills, and abilities necessary for the position:

Thorough knowledge of human resources principles and practices, including recruitment and retention, employee relations, compensation and benefits, performance management, workforce development, and organizational development.

Working knowledge of federal and New Hampshire employment laws and regulations.

Ability to interpret and consistently apply personnel policies, employment regulations, organizational procedures, and contractual requirements.

Demonstrated ability to advise managers and supervisors regarding sensitive and complex employee relations, staffing, and performance issues.

Ability to maintain confidentiality and exercise sound judgment when managing sensitive personnel and organizational matters.

Demonstrated ability to develop organizational policies, systems, and practices that support a positive, accountable, and effective workplace culture.

Strong conflict resolution, communication, coaching, problem-solving, and decision-making skills.

Knowledge of the principles and practices of administrative services, including personnel administration, facilities management, procurement, contracts, technology, and organizational operations.

Ability to compile, analyze, interpret, and communicate information, records, and reports.

Ability to plan, coordinate, supervise, and evaluate the work of personnel across multiple administrative and operational functions.

Ability to exercise independent judgment, establish priorities, solve complex problems, and effectively manage multiple responsibilities.

Demonstrated ability to lead, supervise, coach, and develop staff.

Ability to establish and maintain effective working relationships with employees, leadership, community partners, vendors, public officials, and the public.

Proficiency with computers and technology, including word processing, database and spreadsheet applications, and internet-based systems.

Knowledge of Strafford County, surrounding communities, and relevant community resources.

Ability to communicate effectively both orally and in writing, including presenting information to groups in a variety of settings.

PREFERRED QUALIFICATIONS: Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, Public Administration, or a closely related field preferred, with at least five years of progressively responsible management experience, including significant responsibility for human resources, employee relations, and organizational operations.

An associate degree with at least ten years of progressively responsible management experience, including demonstrated human resources leadership, may also be considered. An equivalent combination of education, training, and relevant experience may be accepted. Experience in a nonprofit, human services, governmental, or similarly complex organization is preferred. SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable professional certification is preferred but not required.

KNOWLEDGE/SKILLS/ABILITIES: UPDATE

ACKNOWLEDGEMENT:

I have read and understand this explanation and job description.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

If I have any questions regarding the information I have read or the interpretation of any requirements, I will bring them to the attention of my supervisor.

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