Company Description

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. we build long-term partnerships based on integrity and commitment to satisfactions. Our service areas include Maryland, Delaware, Washington, DC., And Virginia. Our office is located in Columbia, MD. This position is onsite.

About the Role:

The Purchasing specialist is responsible for ordering and tracking all commercial Kitchen and Refrigeration parts for the technicians, and communicating with Dispatch and Service Managers.

Job Details

• Answer incoming phone calls from field technicians, provide purchase order numbers, and resolve issues.
• Order all HVAC/R parts for technicians from authorized vendors, provide ETA’s and PO’s to Technician and Dispatch Dept.
• Provide Pricing and help finding parts for Technicians.
• Track receipts of all Parts purchases, ensuring ETA’s are met, and communicating any changes to Dispatch dept.
• Support HVAC/R Parts Purchasing Coordinator during busy times.

Job Requirements

• Attention to detail, job requires a high-level of detail-oriented work, and mistakes can be costly, and time consuming.
• Interact with Customers, Vendors, and Field technicians to ensure the highest level of customer satisfaction.
• Basic Computer Skills consisting of moderate to fast typing and knowledge of Microsoft Office Products (Outlook, Excel, & Word.)
• Order and track restaurant equipment parts for field technicians.
• Communicate estimated time of arrivals (ETAs) and any issues with Dispatch and Service Managers.
• Answer incoming calls from technicians, provide purchase order numbers, and resolve part-related issues.
• Source parts from authorized vendors and provide pricing and availability.
• Track receipt of all parts purchases and update relevant departments on changes.
• Basic understanding of HVAC, Refrigeration, or Electrical is a plus, but not required.

Benefits

• Company Paid Medical, Dental and Vision Insurance.
• Company Paid Life Insurance.
• Matching 401K.
• Optional short-term disability.
• Paid major Holidays.
• Paid sick leave and vacation.
• Unlimited opportunities for growth