I. Job Description

The Erin Hills Housekeeper is responsible for, but not limited to, making beds, cleaning guest rooms, bathroom, stripping of beds, stocking of closets, and overall stocking order of the Erin Hills Basement. All by enhancing our customers’ satisfaction and incorporating the Erin Hills Mission Statement goals.

II. Classification

Full-Time / Part-Time Seasonal, Hourly, Non-Exempt

III. Areas of Responsibilities

• Five Overnight Cottages and All Guest Rooms in Lodge
• All Common areas of the Lodge and Village Clubhouse
• Board rooms, locker rooms, general bathrooms and employee bathroom, golf shop, dining rooms, offices: Administration and Jim and Rich, basement areas

IV. Primary Responsibilities

• To efficiently remove and recycle all bedding from prior night upon the guidelines provided to you by direct supervisor.
• Replace recycled bedding with correct bedding so that housekeeping can efficiently remake the beds in timely matter.
• To efficiently make guest room beds upon the guideline provided to you by direct supervisor.
• Clean all guest room bathrooms upon the guidelines provided to you by direct supervisor
• Empty all trash out of guest’s rooms
• Vacuum all areas, as well as staircases
• Dust and/or Murphy’s all woodwork
• Immediately notify the proper department if any luggage is left behind so that it can be removed before proceeding.
• Inventory control – resourcefully stock and manage the overall supply of housekeeping closets and efficiently put orders away.
• Due diligence to assist in making the Erin Hills property kept up to the best of one’s ability.
• Report any maintenance issues to the Housekeeping Manager.
• All guest complaints should be reported immediately to the Housekeeping Manager to ensure quick resolution.

IV. Physical Requirements

• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding and carrying
• Lift up to 50 lbs occasionally
• Stand and walk for the majority of a work day, sometimes on uneven surfaces
• Walk and climb, stairs and uneven ground

V. Personal Qualifications

• Genuine customer service skills
• Ability to work independently
• Ability to work as part of a team.

VI. Reports to:

Lodging Manager