Job Description

JOB TITLE: Janitorial/Maintenance/Dishwasher

REPORTS TO: Manager

DEPARTMENT: Operations

FLSA STATUS: Non-Exempt

OVERVIEW: The Janitorial/Maintenance/Dishwasher is responsible for helping to maintain a clean, safe and presentable restaurant for all guests and employees throughout each shift, each day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Helps maintain cleanliness in every area of the restaurant, inside and out, each shift, each day including but not limited to: Dining room, bar, lounge, take-out area, kitchen and all walk-in coolers, entrance ways in and out of building, restrooms, break areas, storage areas, garbage storage areas and building exterior.

· Practices safe handling and storage of products, cleaning utensils and chemicals in accordance to state law and creates an environment safe and hazard free.

· Follows instructions in accordance to use of chemicals and their disposal, equipment and use of wet floor signs at all times.

· Properly and safely uses a ladder both inside and outside the building.

· Communicates with teammates and managers in a professional manner.

· Helps maintain all garbage inside and outside of the restaurant by changing out on a regular basis when full, and keeps area where garbage is stored clean and free of pests.

· Examines, labels, and stores incoming food supplies, paper and chemical supplies in storage and refrigeration areas appropriately.

· Helps clean and maintain all equipment and small wares used in the kitchen.

· Operates a dish machine. Understands how to measure sanitizer and soap levels in a three-bay sink and handles each piece of equipment and small wares safely and properly while washing and storing.

· Maintains work areas in a sanitized and orderly manner in compliance with state health and safety regulations.

· Complies with all daily, weekly and monthly cleaning duties.

· Reports any health and/or safety concerns/violations immediately to management.

· Attends all mandatory store meetings.

· Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

· Guest service mentality; has a genuine desire to serve the customer.

· Manages difficult or emotional customer situations.

· Responds promptly to customer needs.

· Responds to requests for service and assistance.

· Meets commitments.

· Focuses on solving conflict, not blaming.

· Strong verbal communication and listening skills.

· Listens to others without interrupting.

· Keeps emotions under control.

· Remains open to others' ideas and tries new things.

· Speaks clearly and listens attentively to supervisors, and team members.

· Speaks clearly and persuasively in positive or negative situations.

· Listens and gets clarification.

· Gives and welcomes feedback.

· Contributes to building a positive team spirit.

· Puts success of team above own interests.

· Able to build morale and group commitments to goals and objectives.

· Supports everyone's efforts to succeed.

· Presents numerical data effectively.

· Able to read and interpret written information.

· Shows respect and sensitivity for cultural differences.

· Follows policies and procedures.

· Supports organization's goals and values.

· Adapts to changes in the work environment.

· Manages competing demands.

· Able to deal with frequent change, delays, or unexpected events.

· Is consistently at work and on time.

· Arrives at meetings and appointments on time.

· Follows instructions, responds to management direction.

· Takes responsibility for own actions.

· Keeps commitments

· Completes tasks on time or notifies appropriate person with an alternate plan.

· Asks for and offers help when needed.

· Approaches others in a tactful manner.

· Treats others with respect and consideration regardless of their status or position.

· Accepts responsibility for own actions.

· Applies feedback to improve performance.

· Monitors own work to ensure quality.

· Meets productivity standards.

· Completes work in timely manner.

· Works quickly.

· Observes safety and security procedures.

· Determines appropriate action beyond guidelines.

· Reports potentially unsafe conditions.

· Uses equipment and materials properly.

Language, Math and Reasoning

· Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in on and one and small group situations to customers, clients and other employees of the organization.

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

· Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

EDUCATION, EXPERIENCE, and TRAINING:

· High school diploma or general education degree (GED) preferred.

· Minimum of one (1) year in a food preparation position preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

· There are no specific requirements for this position.

COMPUTER SKILLS:

· There are no specific requirements for this position.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The employee must regularly lift and/or move up to 40 pounds.

· While performing the duties of this job, the employee must be able to stand and exert well - paced mobility for a period of up to four (4) hours in length.

· While performing the duties of this job, the employee is regularly required to walk, stand, use hands to touch, handle, or feel, and reach with hands and arms.

· While performing the duties of this job, the employee is frequently required to talk and hear.

· While performing the duties of this job, the employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.

VISION REQUIREMENTS

· Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).

· Depth perception (three dimensional vision, ability to judge distances and spatial relationships).

· Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· This position works in an environment with moderate noise level.

Note: The duties of this position may change from time to time. Four M Franchising, LLC d/b/a Buffalo Wild Wings reserves the right to add or delete duties at the discretion of Buffalo Wild Wings or its managers. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

I have read and understand the duties of my position: